Retail Security Officer

Mitie; Wrexham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Mitie is recruiting a Security Officer (Security Guard) to join the ASDA Wrexham security team. You will protect customers, colleagues, stock and assets while delivering strong customer service and maintaining high security standards on site.

The role requires a valid SIA licence, CCTV qualification desirable, and experience in retail security. Training and progression opportunities are available within Mitie on the ASDA contract.

Qualifications

• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong observation and incident reporting skills.
• Experience using Aura incident reporting software.

Responsibilities

• Protect customers, colleagues, stock and assets on site.
• Provide professional security services per site instructions and requirements.
• Support loss prevention through visible security presence and patrols.
• Produce accurate incident reports and maintain records.

Skills

Communication

Customer service

Calm under pressure

Observation & reporting

Aura incident reporting software

Tools

Aura incident reporting software

Job description

Join Mitie as a Retail Security Guard at ASDA Wrexham

Are you looking for a rewarding career in security with one of the UK's leading facilities management companies? Mitie is recruiting professional Security Officers (Security Guard) to join our dedicated ASDA retail security team.

As a Security Officer (Security Guard) working on the ASDA contract, you will play a vital role in protecting customers, colleagues, stock, and company assets while delivering outstanding customer service. This is an excellent opportunity for an experienced Security Officer (Security Guard) seeking stability, career progression, and ongoing professional development within a leading security organisation.

We are looking for motivated individuals who hold a valid SIA licence and are committed to maintaining the highest standards of retail security. If you hold a CCTV qualification or have experience operating CCTV systems, we would particularly like to hear from you. Our ASDA contract offers varied and engaging duties where CCTV monitoring, loss prevention, customer interaction, and incident management are key aspects of the role.

Job Overview

To protect our customer's property, people and assets by providing professional security services in accordance with site Assignment Instructions and customer requirements.

You will be responsible for delivering a professional and effective service that supports contract retention, helps prevent loss, and contributes to a safe and welcoming environment for customers and colleagues.

This role offers the opportunity to develop your career within Mitie through ongoing training, support, and progression opportunities.

Main Duties

Operations

• Ensure compliance with company policies, customer requirements, and all relevant legal and regulatory obligations.
• Carry out all duties in accordance with site Assignment Instructions (AI's).
• Regularly review and follow Assignment Instructions and recommend improvements where appropriate.
• Support loss prevention initiatives through proactive store patrols and visible security presence.
• Maintain professional standards at all times while representing both Mitie and ASDA.
• Hold and maintain a valid SIA Security Guarding or Door Supervision licence.
• Applicants with a CCTV licence are highly desirable, and certain locations may require a valid SIA CCTV qualification.
• Comply with all health and safety requirements and operational procedures.

Training & Development

• Complete all mandatory training requirements.
• Participate in ongoing development programmes and refresher training.
• Maintain all required licences, including timely renewal of your SIA licence.
• Develop operational knowledge through continuous learning and structured career development.

Security & Health & Safety

• Remain vigilant and report any health and safety concerns immediately.
• Monitor for suspicious activity, theft, anti-social behaviour, and security risks.
• Utilise CCTV systems where required to support investigations and incident management.
• Produce accurate incident reports and notebook entries.
• Respond professionally and effectively to challenging situations.
• Ensure all scheduled welfare and check calls are completed in accordance with site procedures.
• Contact emergency services and the Communication Centre when required.

What We’re Looking For

• Previous retail security or security experience.
• Valid SIA Licence.
• Excellent communication and customer service skills.
• Ability to remain calm and professional under pressure.
• Strong observation and incident reporting skills.
• CCTV Licence.
• Previous experience working as a Security Officer (Security Guard) within a retail environment.
• Experience using Aura incident reporting software.
• Work on the prestigious ASDA contract.
• Structured training and development opportunities.
• Career progression within one of the UK's leading security providers.
• Supportive management team.
• Opportunity to develop both security and customer service skills in a fast-paced retail environment.