Retail Security Officer

OCS; Verwood; On-site; GBP 20,000 - 23,000; Full time

Job summary

OCS UK & Ireland, Verwood, is seeking a Retail Security Officer to protect customers, staff and stock while delivering excellent service in a busy store. You will act as a deterrent, patrol the premises, monitor CCTV and respond to incidents with professionalism.

You will carry out searches as required, document incidents accurately, liaise with management, and ensure compliance with policies and legal requirements while maintaining a welcoming store environment.

Qualifications

• SIA license required (DS or guarding).
• Strong observational skills and calm handling of situations.
• Excellent verbal and written communication for reporting.

Responsibilities

• Act as a visible security presence and deter theft.
• Regularly patrol store premises to ensure safety.
• Monitor CCTV and respond to suspicious activity.
• Carry out searches in line with policy.
• Respond to alarms and incidents promptly and escalate as needed.
• Complete incident and observation reports accurately.
• Liaise with management to address security concerns.
• Provide customer service and assist customers with queries.
• De-escalate confrontations calmly and professionally.
• Ensure compliance with site procedures and legal requirements.

Skills

SIA License

Observational skills

Communication

De-escalation

Flexibility

Customer service

Tools

CCTV monitoring

Job description

Days of Working - Tuesday - Sunday

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

About The Role:

Days of Working - Tuesday - Sunday

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.


• Conduct regular patrols of the store premises, ensuring safety and security at all times.


• Monitor CCTV and other security equipment to identify and respond to suspicious activities.


• Carry out searches of individuals if required in accordance with company policies.


• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.


• Complete detailed and accurate incident and observation reports.


• Liaise with store management and staff to address security concerns or potential threats.


• Customer Service


• Provide a professional and welcoming approach to customers, staff, and visitors.


• Assist customers with directions or queries where needed.


• De-escalate confrontational situations calmly and professionally.


• Compliance and Support


• Ensure compliance with all site-specific procedures, company policies, and legal requirements.


• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Purpose of the Role

As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.

Key Responsibilities

• Act as a visible security presence within the store, deterring theft and anti-social behaviour.


• Conduct regular patrols of the store premises, ensuring safety and security at all times.


• Monitor CCTV and other security equipment to identify and respond to suspicious activities.


• Carry out searches of individuals if required in accordance with company policies.


• Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.


• Complete detailed and accurate incident and observation reports.


• Liaise with store management and staff to address security concerns or potential threats.


• Customer Service


• Provide a professional and welcoming approach to customers, staff, and visitors.


• Assist customers with directions or queries where needed.


• De-escalate confrontational situations calmly and professionally.


• Compliance and Support


• Ensure compliance with all site-specific procedures, company policies, and legal requirements.


• Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.

Essential Requirements

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.


• Strong observational skills with the ability to identify suspicious behaviour.


• Proven ability to handle difficult situations calmly and professionally.


• Excellent verbal and written communication skills for reporting and interactions.


• A proactive and professional approach to ensuring safety and security.


• Flexibility to work varied shifts, including weekends and evenings.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.