Retail Security Officer

Mitie Group plc.; Throckley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking a retail security officer to ensure a safe shopping environment in Throckley. The ideal candidate will provide exceptional customer service and manage public safety through various security measures, including CCTV. Preferred qualifications include an SIA licence. This role features contracted hours, a range of employee benefits, and opportunities for progression.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform

Comprehensive training programme

Access to financial services and retail discounts

Apprenticeship schemes

Recognition through Mitie Stars

Qualifications

• Preferable to hold a current SIA licence or SIA Certificates.
• Must undergo a full 5-year vetting process.

Responsibilities

• Deliver industry-leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime.

Skills

Customer service

CCTV operation

Public order management

Education

SIA licence or SIA Certificates

Job description

Overview

Better places, thriving communities. Vacancy Reference Number: 84203. Region: North. Job title: Permanent full-time position with a set roster pattern. Location: JS Throckley. Pay rate: £12.60. Hours: 45 hours per week. Mitie is looking for a retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (training for a licence can be provided in some circumstances). Vetting requires a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment stopped.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to support the reduction of crime and stock loss.
• Liaise with the store management teams.
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
• Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.

Benefits and opportunities

• Contracted hours, annual leave entitlement, pension and life insurance schemes.
• Free uniform supplied, SIA Re-licensing programme, comprehensive induction and training programme.
• Access to Mitie’s employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes, progression and development opportunities, all breaks paid.
• Market-leading flexible benefits platform with options such as dental insurance, dining cards, coffee clubs, technology purchases, high street discounts, cycle-to-work scheme, and more.
• Life cover, save-as-you-earn scheme, and Mitie Matching Share Plan (including potential free shares).
• Recognition through Mitie Stars, with monthly prizes and an annual top prize.

Our success is a direct result of the experience and quality of our people. Progressing your career is a top priority for us. We offer a diverse range of training and development avenues via a wide selection of learning resources. Since 1987, Mitie employs around 72,000 people and operates globally as a leading facilities management and professional services company serving clients in banking, government, hospitals, and schools. Join our Mitie Team.