Retail Security Officer

Mitie Group plc.; Nottingham; On-site; GBP 19,000 - 26,000; Full time

Job summary

Mitie Group plc. is seeking a dedicated Security Officer to protect client sites in Nottingham, ensuring the safety of people and assets. You will perform security rounds, monitor surveillance, and respond to incidents in line with Assignment Instructions and legal requirements.

The role requires an SIA licence, strong security experience, and a proactive approach to professional development. A frontline licence is essential, with training provided for ongoing compliance and safety processes.

Qualifications

• SIA licensed Security Officer with frontline security experience.
• Knowledge of UK law and relevant guidance for security operations.
• Understanding of health and safety obligations on site.

Responsibilities

• Protect client premises, people and assets as per Assignment Instructions.
• Meet or exceed KPIs and SLAs to support contract retention.
• Complete required competency training and renew licences when due.
• Maintain incident notebooks and assist with incident reporting.
• Follow procedures, maintain professional conduct, and escalate threats as needed.
• Ensure compliance with licensing, safety and regulatory requirements.

Skills

SIA License

Security Experience

SC Clearance (Desirable)

Job description

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• SC Clearance desirable