Retail Security Officer

Mitie Cleaning & Hygiene Services; Abingdon; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Save As You Earn

Share Incentive Plan

Cycle to Work

Life Assurance

Childcare Vouchers

On-site Parking

Staff Restaurant

Job summary

Mitie Cleaning & Hygiene Services is recruiting for a Store Protection Officer at Waitrose Abingdon. The role offers £14.05 per hour for a 45-hour week with breaks unpaid and on-site parking. Full training, official SIA license renewal support, and extensive benefits are included.

You will protect customers and staff, report incidents, and work with Mitie and Waitrose values to deliver safe, friendly service while complying with policies and laws.

Qualifications

• Previous security experience.
• SIA Licence held.
• Excellent communication skills at all levels.
• Energy and enthusiasm for the role.

Responsibilities

• Protect the Waitrose store, its people and assets using Mitie and Waitrose values.
• Operate with security technology and report incidents per ASCONE guidance.
• Deliver excellent customer service while maintaining safety and compliance.
• Complete required training and licence renewals on schedule.
• Collaborate with NOC and client teams to maintain security standards.

Skills

Previous security experience

SIA License

Excellent communication

Energy and enthusiasm

Job description

Better places, thriving communities.

Store Protection Officer Waitrose Abingdon

£14.05

Hours: 45

BREAKS UNPAID

Job Overview

• Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
• £14.05per hour payrate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers!
• Fantastic opportunity to join the evolving Waitrose and Mitie family!! On site Parking staff subsidised restaurant
• Full and extensive training will be provided including MAYBO and key focus on customer service
• Company funded SIA licence renewal.
• Fully supported by the NOC and be provided with technology such as body worn camera and incident reporting device.
• Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
• Parking
• Subsidised Staff restaurant

What We Are Looking For

• Previous security experience
• SIA License
• Excellent communication skills at all levels.
• Energy and enthusiasm

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully engage with National Operations Centre (NOC) and Mitie management and use of all technology provided, including body cams and mobile devises to aid in the reporting of all incidents.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. There are also additional courses that are contractually required.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

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