Retail Security Area Support Officer (15937b)

TN United Kingdom; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Security Area Support Officer to ensure a safe shopping environment. This role involves preventing theft, managing emergencies, and providing excellent customer service. The ideal candidate will possess strong observational skills and effective communication abilities. With a focus on safety and security, you will play a crucial role in deterring criminal activity and ensuring the well-being of customers and staff. Join a friendly team with opportunities for overtime and access to various employee benefits, making this a rewarding position for those looking to make a difference in retail security.

Benefits

Contributory Pension Scheme

Friendly and Supportive Team

Overtime Opportunities

Access to Advanced / Early Pay Scheme

Discounted Food & Drink When On Duty

Free Parking

Qualifications

• Keen observational skills and quick decision-making abilities are essential.
• Previous experience in a similar role is desirable but not essential.

Responsibilities

• Conduct regular patrols to monitor and secure premises.
• Respond to incidents and emergencies, providing first aid when required.
• Control access points and ensure only authorized personnel enter.

Skills

Observational Skills

Decision-Making

Effective Communication

Conflict Resolution

Education

SIA Licence

Checkable Employment History

Job description

Retail Security Area Support Officer (15937b), Dundee

Client:

Kingdom Services Group Ltd

Location:

Dundee, United Kingdom

Job Category:

Retail

EU work permit required:

Yes

Job Reference:

988c6dec67b7

Job Views:

5

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Kingdom Services Group are a key partner to Morrisons Supermarkets, and we have a great opportunity for a Retail Security Support Officer to join our team.

The Retail Security Officer plays a key role in maintaining a safe and secure shopping environment for customers and staff.

The officer is responsible for preventing theft, deterring criminal activity, and managing any emergency or conflict situations.

This position requires keen observational skills, quick decision-making abilities, and effective communication to handle various security-related situations.

Where: Covering various stores in Dundee, Perth & Abroath.

When: We’re looking to get the right person into the team with an immediate start!

Salary: £11.47 - £11.50 per hour, depending on site worked.

Hours: On average 16 - 42 hours per week, 5 days out of 7 shifts as per site rota. Monday to Saturday 07:00am - 14:30pm, 14:30pm - 22:00pm, 12:00pm - 22:00pm, 10:00am - 22:00pm & Sunday's 08:00am - 20:00pm.

What’s in it for you?

• Contributory pension scheme.
• A friendly and supportive team.
• Overtime opportunities.
• Access to advanced / early pay scheme.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Discounted food & drink when on duty.
• Free parking.

Key Responsibilities:

Below is not an exhaustive list and any other reasonable and fair role relevant tasks may be added:

• Conduct regular patrols inside and outside the retail store to monitor and secure premises.
• Observe and report any suspicious behavior or potential security risks.
• Monitor CCTV cameras and alarm systems to detect and prevent theft or vandalism.

Theft Prevention & Apprehension

• Act as a visual deterrent to shoplifters and other criminal activity.
• Identify and prevent theft through proactive observation and surveillance techniques.
• Apprehend shoplifters or trespassers, following the company’s policies and local laws.

Customer and Staff Safety

• Ensure the safety and security of customers, staff, and assets.
• Respond to incidents, emergencies, or disturbances, providing first aid or other support when required.
• Help de-escalate conflicts or confrontations involving customers or staff.

Access Control

• Control access points, ensuring that only authorized personnel enter restricted areas.
• Check for any unauthorized activities and respond accordingly.
• Conduct bag or vehicle searches as per company policy when required.
• Report and document incidents of theft, property damage, or other security breaches.
• Collaborate with local law enforcement agencies during investigations.
• Complete daily security logs and report suspicious activities to management.

Emergency Response

• Act swiftly in the event of emergencies such as fires, evacuations, or medical situations.
• Coordinate with emergency services if required, and assist in managing crowd control during evacuations.
• Follow established procedures during critical incidents to minimize damage and harm.

Customer Service

• Provide a visible security presence while maintaining a friendly and approachable demeanor.
• Assist customers with queries or concerns when needed.
• Direct customers to the appropriate staff or service areas when necessary.

About you:

• Professional in approach, with a balanced sense of judgement, and a keen eye for detail.
• Previous experience in a similar role is desirable, but not essential.
• A valid SIA Licence or have applied for one.
• A full five-year checkable employment history.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.