Retail Sales Supervisor (Full Time - 40hrs)

PUMA Gruppe; Tewkesbury; On-site; GBP 26,000 - 32,000; Full time

Job summary

PUMA UK is seeking a Retail Sales Supervisor for a full-time 40-hour week in Tewkesbury. The role focuses on delivering outstanding customer service, driving sales, and leading store staff on the shop floor.

You will coach teammates, monitor KPIs, manage inventory, and ensure visual merchandising standards align with PUMA’s brand guidelines. This position requires strong communication and operational proficiency.

Qualifications

• Experience in retail sales and customer service.
• Ability to lead a team and train staff.
• Strong communication and store operations knowledge.
• Proficient with POS and retail software.

Responsibilities

• Drive sales, achieve KPIs, and assist customers with product selection.
• Lead 90% of time on the sales floor, coaching staff.
• Recruit and develop store staff; manage performance.
• Process transactions, returns, and refunds per policies.
• Manage inventory, stock levels, shrink goals, and merchandising.
• Ensure VM standards and merchandising guidelines are followed.
• Prepare sales reports and provide insights to improve performance.
• Ensure compliance with company policies and loss prevention.

Skills

Customer service

Sales leadership

Communication

Tools

POS systems

Job description

Retail Stores, Tewkesbury, United Kingdom

Retail Sales Supervisor (Full Time - 40hrs)

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.

Sales Management

Drive and achieve sales, KPIs, and profitability goals via offering and showing products to customers, assisting them in choosing products, consulting on product purposes, properties, quality, care rules, prices, offer substitute, new, and related products, calculating purchase costs, issuing receipts, preparing documents, packing purchases, and handling exchanges.

Customer Experience & Communication

Ensure high standards of customer service and engagement on the sales floor.Take measures to prevent and resolve conflict situations.Foster effective communication within the team and with other departments.

Salesfloor Engagement

Spend 90% of time on the sales floor engaging with customers and coaching employees.

Team Management

Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales target

Store Operations

Process POS transactions (sales, exchanges, discounts and refunds) accurately in comply with Retail P&Ps. Identify, interpret, diagnose the performance of the store as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Loss Prevention

Oversee loss prevention and ensure operational compliance.

Inventory Management

Achieve or exceed inventory and shrink goals; manage physical inventory counts.

Merchandise Management

Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.

Reporting

Prepare and analyze sales reports, and provide insights to improve performance.

Compliance

Ensure compliance with company policies, procedures, and legal requirements.

Sales (Profitability Management and performance)

Essential for achieving sales goals, managing payroll, and ensuring profitability. Analytical abilities preparing and analyzing sales reports, and providing insights to improve performance. A bility to interpret and diagnose the store performance as based on controllable operational KPI’s (including but not limited to CR, UPT, ATV).

Product Knowledge

Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.

Customer Service & Communication

Crucial for maintaining high standards of customer experience and handling sales transactions accurately. Fostering effective communication within the team and with other departments.

Salesfloor Engagement

Necessary for spending time on the sales floor, engaging with customers, and coaching employees.

Sales Floor Stock

Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.

Visual and Presentation Skills

Important for ensuring the store's visual presentation meets or exceeds PUMA's VM standards.

Self- leadership

Ability to work independently and efficient and be able to manage own emotions and challenges.

Technology

Proficiency in retail software, inventory management and POS systems.

Compliance Knowledge

Ensuring compliance with company policies, procedures, and legal requirements.

Inventory and Merchandise Management

Handling inventory, managing shrink goals, and processing merchandise.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Open offices and great teams: PUMA UK has much to offer in Manchester, Batley and Dublin.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.