Retail Stores

PUMA Gruppe; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

PUMA UK is seeking a Retail Sales Associate for our London flagship store, a full-time 40-hour position. You will drive sales, achieve KPIs, and deliver engaging customer experiences on the sales floor.

You will oversee store operations, inventory, visual merchandising, and reporting, while ensuring labeling, pricing, stock availability, and compliance with company policies. Strong communication and product knowledge are essential to help customers choose items and resolve issues.

Qualifications

• Experience in retail sales and customer service.
• Ability to meet sales KPIs and provide excellent customer engagement.
• Familiarity with stock management and store operations.
• Knowledge of visual merchandising and product presentation.
• Ability to generate basic sales reports and insights.
• Understanding of store policies, safety, and compliance.
• Strong communication within team and across departments.
• Knowledge of product range and ability to upsell.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service and engagement on the sales floor.
• Oversee daily store operations, including opening and closing procedures.
• Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance.
• Arrange and display goods according to the company's international rules. Monitor stock availability, check quality, expiration dates, labeling and pricing.
• Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
• Maintain store presentation and visual merchandising standards.
• Prepare and analyze sales reports, and provide insights to improve performance.
• Ensure compliance with company policies, procedures, and legal requirements.
• Foster effective communication within the team and with other departments.
• Understanding products and cross-sell opportunities.
• Managing stock on the sales floor to ensure sizes and styles are available.
• Proficiency in retail software and POS systems.
• Adhering to safety regulations, hygiene standards, and company policies.
• Self-leadership: work independently and manage emotions and challenges.

Skills

Sales Management

Customer Service

Inventory Management

Visual Merchandising

Reporting

Compliance

Communication

Product Knowledge

Tools

Retail software

POS systems

Job description

Retail Sales Associate - London Flagship Store (Full Time 40 Hours)

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre-sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules. Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability in the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.
• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments. Problem-Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self- leadership: Ability to work independently and efficient and be able to manage own emotions and challenges.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience. To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

Open offices and great teams: PUMA UK has much to offer in Manchester, Batley and Dublin.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.