Retail Sales Manager, Footwear Department, Selfridges London

Kurt Geiger; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading footwear and accessories brand in London seeks a Sales Manager to lead a team, enhance customer service, and drive sales performance. The role requires strong leadership skills and a background in luxury fashion. Join a company committed to diversity and inclusion.

Benefits

Competitive salary and bonus structure

Pension scheme

Seasonal shoes

Employee discounts

Qualifications

• Currently a Senior Manager in a high-turnover business.
• Experience managing large teams and P&L accountability.

Responsibilities

• Lead, coach, and build client relationships.
• Create a customer-centric culture to exceed expectations.
• Plan staff scheduling for maximum floor coverage.

Skills

Team Leadership

Customer Service

Sales Management

Relationship Building

Education

Senior Manager Experience

Job description

Kurt Geiger | About Us

We are an inclusive, creative footwear and accessories brand powered by kindness. We aim to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from its energy and spirit; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing good energy and love for our community and the many ways we express our individual style.

Sales Manager Role

The Sales Manager is a true ambassador of the company. The role involves leading, coaching, and building client relationships. You will be responsible for motivating your team to excel in sales while ensuring the highest level of customer service.

Key Responsibilities

1. Sales
2. Create a customer-centric culture by reviewing our service proposition to exceed customer expectations and strive to be market leaders.
3. Maintain and understand the importance of Host Store and concession relationships.
4. Take initiative to improve the business proactively.
5. Review brand performance to inform commercial decisions.
6. Contribute to departmental development aligned with consumer demands and business opportunities.
7. Plan staff scheduling to ensure maximum floor coverage adhering to core hours.
8. Maintain high standards of staff presentation and adherence to store guidelines.

Service

1. Create a customer-focused environment. Train and develop the team to build and maintain client relationships.
2. Monitor test shop results, CRM, and develop service action plans to meet company standards.
3. Oversee client relationship management and client book maintenance.

People

1. Recruit new team members following company policies.
2. Ensure policies and procedures are communicated, understood, and followed.
3. Invest in team development to enhance performance.
4. Foster positive relationships with colleagues and management.
5. Promote a positive team environment daily.
6. Communicate KPIs and manage performance regularly.

Operations

1. Adhere to company policies and communicate them effectively.
2. Ensure daily hygiene routines and opening/closing standards are followed.
3. Understand operational standards, including stockroom management.

KPIs

1. Meet sales targets and other performance metrics such as mystery shopper scores, productivity, retention, and payroll targets.
2. Maintain audit standards within +/- 0.3%.
3. Achieve event sales targets and client book sales exceeding 10%.

Candidate Profile

• Currently a Senior Manager in a high-turnover business.
• Experience managing large teams and P&L accountability.
• Proven performance in driving team performance and building relationships.
• Background in luxury, fashion-forward footwear, accessories, or fashion brands.

Benefits

• Competitive salary and bonus structure
• Pension scheme
• Seasonal shoes
• Employee discounts

Our Stores

Founded in 1963 on London’s Bond Street, Kurt Geiger now has a global presence with over 70 standalone stores in the UK and more than 400 worldwide, including flagship stores and retail partnerships with major department stores.

We are committed to diversity, inclusion, and equality, standing for love, change, and kindness.