Retail Sales Consultant - Part Time - Weekends

University of the Arts London; Greater London; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Birthday day off

Company annual bonus scheme

Generous staff discount

Training and development

Job summary

twentytwentyone is seeking a part-time Retail Sales Consultant for our Upper Street shop in London. You will deliver knowledgeable, friendly service in-store and via email/telephone, with weekend focus and hours 9.30am–6.15pm Monday–Saturday, and 10:30am–5:15pm on Sundays.

You will manage furniture and lighting orders from enquiry to delivery, maintain displays, handle stock transfers, and support Contracts and Ecommerce teams.

Qualifications

• Good customer service skills and ability to communicate passion for interiors to customers.
• Strong communication and organisational abilities with attention to detail.
• Willingness to assist across areas and support multiple teams.

Responsibilities

• Provide knowledgeable, friendly service in-store and via email/phone.
• Manage furniture and lighting orders from enquiry to delivery/installation.
• Maintain showroom displays, ensure labeling and cleanliness.
• Coordinate stock transfers between locations and warehouses.
• Support Contracts and Ecommerce teams when needed.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Team player

Tools

Email/telephone communication

Job description

Salary National Minimum Wage equivalent, dependant on experience

Retail Sales Consultant at twentytwentyone (part time)

Part-time, weekend role, based at our Upper Street shop.

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world leading designers and manufacturers.
We welcome applicants to join our growing and friendly retail team, where we are recognised for our uniqueness and our diverse talents. Our culture is what makes twentytwentyone a warm and rewarding place to work.

What you’ll need to have

You will have an intrinsic understanding of good customer service and a proven ability to communicate your passion for interiors, product design and the creative industries to exceed our customer’s expectations. As a key part of the retail team, you will be able to see the positive impact your contributions make to twentytwentyone’s continued success.

You will have a high level of administrative and organisational skills and a rigorous attention to detail. Happy to roll up your sleeves, treat everyone in a polite and friendly manner, and be passionate about creating a twentytwentyone fit for the future with our customers and brand at heart.

Part time 2-3 days per week, focused on weekends. Working hours 9.30am – 6.15pm Monday-Saturday, and Sunday 10:30am- 5:15pm. Based at our shop on Upper Street N1, with flexibility to work at various locations such as our showroom in EC1.

Areas of responsibility include

• Providing customers with a knowledgeable, friendly, and high-quality service both in-store and via email/telephone.
• Managing furniture and lighting orders from initial enquiry through to delivery and installation.
• Maintaining polite and efficient communication with customers throughout the process.
• Maintaining the showroom/shop environment ensuring displays are attractive, clean and appropriately labelled.
• Monitoring and replenishing stock levels, arranging transfer of stock from warehouse and other premises.
• Providing support to the Contracts and Ecommerce teams where required

What we offer

• Birthday day off
• Company annual bonus scheme
• Generous staff discount
• Training and opportunities for development

Skills and Experience Required

• An enthusiasm for twentytwentyone and our products
• An intrinsic understanding of customer service
• Strong initiative and problem-solving skills
• Proven track record of sales excellence within a team
• Strong organisational and administrative skills, with attention to detail and accuracy
• Flexibility and keenness to carry out all aspects of the role
• Previous entry-level retail experience is preferred
• Experience in design-led retail is desirable

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.