Retail Sales Consultant - Exeter

Original Style; Exeter; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company Pension Plan

20 days basic holidays increasing to 6

Ongoing Training

Recognition for Long Service

Staff Discount

Medicash Healthcare Cashplan

Job summary

Original Style Limited operates a design-led tile showroom in Exeter, seeking a well-presented, friendly Sales Consultant. You will engage with customers, understand their needs, and guide them through the sales journey with expert product knowledge and personalised service.

As part of the Retail Team, you will contribute to achieving sales targets while maintaining showroom standards and handling stock, deliveries, and after-sales care.

Qualifications

• Sales experience in luxury/home décor retail preferred.
• Excellent communication and interpersonal skills.
• Ability to understand design concepts and present proposals to customers.
• Basic maths skills for calculations (areas, totals).
• Full clean driving licence advantageous.

Responsibilities

• Deliver outstanding customer service and expert guidance at the showroom.
• Greet customers and understand their requirements, design preferences and budget.
• Build relationships to secure satisfaction and repeat business.
• Provide product information, pricing, quotes and after-sales care.
• Close sales in a timely, professional manner.
• Maintain knowledge of current promotions, policies, and safety procedures.

Skills

Sales experience

Customer service

Design awareness

Communication

Job description

About the Role

We have an exciting opportunity for a well-presented, friendly and trustworthy salesperson to work in one of our inspiring, design-led tile showrooms based in Exeter. Our showrooms offer a wealth of ideas regarding how to use our beautiful tiles to create a truly stunning room. As a Company we believe our sales team are passionate about our brand and they create a fantastic shopping experience for our customers by focusing on combining expert knowledge with a welcoming and helpful approach.

About Original Style

We pride ourselves on being a market leader in the tile industry, known for sourcing exclusive, on-trend designs that elevate spaces with style and quality. Our passion for excellence extends beyond our exceptional product range; we are equally committed to delivering top-tier customer service that sets us apart. As a trusted partner for designers, traders and homeowners alike, we bring unique design visions to life through our unparalleled tile collections.

Original Style is a renowned U.K manufacturer with 40 years’ of experience producing premium, handcrafted tiles that are celebrated for their exceptional quality and timeless appeal.

Job Title

RETAIL SALES CONSULTANT

Department

RETAIL

Location

EXETER

Purpose of the Role

Part of the Retail Team, you will be collaborating with customers to gain a deep understanding of their needs and preferences, offering personalised solutions that align with their vision, seamlessly guiding them through the sales journey. You will play a pivotal role in ensuring customer satisfaction and achieving sales targets. You will be responsible for providing knowledgeable help and advice to customers in a professional, personalised and friendly manner.

Main Responsibilities

• Deliver outstanding customer service and expert guidance to support all customers.
• Greet customers & engage proactively with clients to understand their requirements, design preferences and budget constraints.
• Build strong relationships with clients, establishing trust and rapport to ensure customer satisfaction and repeat business.
• Efficiently provide accurate and detailed product information, pricing, quotes, sales orders and after sales care to seamlessly facilitate the sales process.
• Close sales in a professional and timely manner.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Continually learn about the product ranges which we regularly update to meet changing tile trends.
• Maintain records related to sales.
• Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.
• Describe the range of products and explain the use, operation, and care of them to customers.
• Ticket, arrange and display merchandise to promote sales.
• Take delivery of stock from the main warehouse and store appropriately.
• With the help of the rest of the team, ensure good housekeeping is maintained - a clean and tidy.
• If required, help customers to their vehicle with purchased product.
• Inventory stock.

Health and Safety

Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of own health and safety and that of others who may be affected by their acts or omissions.

Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.

These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.

Key Responsibilities

• Delivering outstanding customer service and expert guidance to support all customers.
• Building strong relationships with customers, establishing trust and rapport to ensure customer satisfaction and repeat business.
• Efficiently provide accurate and detailed product information, pricing, quotes, sales orders and after sales care to seamlessly facilitate the sales process.
• Continually learning about our product ranges which we regularly update to meet changing tile trends.

What we're looking for

• A results-oriented mindset with a proven track record in achieving sales targets.
• Experience in working in luxury retail with a deep appreciation for high-end products, as well as a keen awareness of the level of service and knowledge expected by customers in this market.
• Exceptional communication and interpersonal skills to effectively collaborate with clients and internal stakeholders, with the ability to build and nurture relationships with discerning clientele.
• Have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas).
• Experience in the home improvements sector is preferable.
• A flair for design and colour and to be able to suggest design concepts and proposals and present these to customers would be a benefit.
• A full (ideally clean) driving licence would be an advantage.

Working with Us

When you join our team you’re becoming part of a friendly, creative community passionate about design and exceptional customer service. Along with the opportunity to work with stunning products and inspiring customers, we offer:

• Company Pension Plan
• 20 days basic holidays increasing to 26 days with service
• Ongoing Training
• Recognition for Long Service
• Staff Discount
• Medicash Healthcare Cashplan (including shopping, travel and gym discounts)
• Career progression within our growing dynamic Company

Person Specification

• Demonstrate excellent sales and customer services skills;
• Have excellent interpersonal skills with the ability to liaise with customers to discuss a particular project or idea and develop a genuine understanding of the client's needs;
• Be able to suggest design concepts and proposals and present these to customers;
• Have the ability to adapt design skills to promote products;
• Be creative, imaginative and energetic;
• Have a flair for design and colour;
• Be willing to learn about the product and be able to retain the information;
• Be able to convey information effectively and accurately;
• Have a good educational background, with the ability to understand basic mathematics (e.g. addition, subtraction, multiplication, division, calculation of areas);
• Be willing to lift boxes of tiles;
• Work some weekends as part of the staff rota, working five days over a seven day period;
• Be IT literate;
• Be a team player;
• Be reliable and able to work unsupervised.
• Experience in the home improvements sector is desirable.
• A full (ideally clean) driving licence would be an advantage.

Background Information on Original Style Limited

Please refer to the following websites:

• http://www.originalstyle.com
• https://www.clayandrock.co.uk/
• http://www.designworkstiles.com/
• https://www.countytilewarehouse.co.uk/