Retail Sales Associate - Lakeside - Kids & Baby

TN United Kingdom; Grays; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in retail is seeking enthusiastic individuals to provide exceptional customer service and expertise in product offerings. In this dynamic role, you will engage with customers, educate them about current merchandise, and promote brand loyalty through effective communication and problem-solving skills. Your ability to leverage technology and provide a premium customer experience will be key to success. Join a team that values continuous improvement and customer engagement, and help bring the brand to life for every customer who walks through the door.

Qualifications

• Strong communication skills and customer service expertise.
• Ability to engage and connect with customers effectively.

Responsibilities

• Provide excellent customer service and product expertise.
• Assist customers with merchandise and promote loyalty programs.

Skills

Customer Service

Communication

Problem Solving

Technology Utilization

Job description

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Client:

100 The Gap, Inc.

Location:

Grays, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

01f5b3bdd030

Job Views:

10

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

1. All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
2. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
3. Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
4. Promote loyalty by educating customers about our loyalty programs
5. Leverage omni channel offerings to deliver a frictionless customer experience
6. Support sales floor, fitting room, check out, and back of house processes, as required
7. Courteous and responsive to internal/external request
8. Exchange and verifies job related information to provide support

Who You Are

1. Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
2. Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
3. Able to handle customer interactions and potential issues/concerns courteously and professionally
4. Use basic information-gathering skills to solve problems
5. Ability to learn procedural knowledge acquired through on- the-job training