Retail Sales Associate - 24 Hours

PUMA Gruppe; Tewkesbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dynamic individuals who embody SPEED & SPIRIT. This role focuses on delivering exceptional customer service in a vibrant retail environment, ensuring sales goals are met while maintaining high standards of store presentation. Candidates will have the opportunity to grow through training programs and play a vital role in store operations, including loss prevention and compliance. If you thrive in a fast-paced environment and are passionate about sports and retail, this is the perfect opportunity to shine and make a difference in a collaborative team setting.

Qualifications

• Experience in retail with a focus on customer service and sales.
• Demonstrated ability to exceed sales goals and provide high customer service.

Responsibilities

• Ensure individual performance meets or exceeds sales and KPIs.
• Provide high standards of customer experience in the store.
• Maintain compliance with operational guidelines and visual standards.

Skills

Customer service orientation

Sales goal achievement

High-level communication

Problem-solving

Presentation skills

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• Experience in a focused, customer service oriented retail environment with results driven track record
• Proven ability to exceed sales goals
• Demonstrated ability to provide high levels of customer service
• Ability to reason through complex issues
• Demonstrates effective communication
• Ability to present information to large groups

Your Mission

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through the effective servicing of customers.
• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Successfully complete all training programs (required per the Role), both Domestic and Global to drive results within the store.
• Attend and participate in Loss Prevention education, training and awareness programs.
• Responsible for Loss Prevention and Operational compliance within store.
• Communicate merchandise opportunities to Store Management team.
• Participate in new store openings and/or store closings; travel may be required.
• Responsible for execution and processing of both incoming and outgoing merchandise.
• Accountable for ensuring execution and maintenance of all Visual guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs to Store Management in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Abide by all requirements necessary to maintain a safe and compliant working and shopping environment; required to report all instances when this is not achieved to a member of the management team.
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.