Retail Sales Assistant - Witney (22.5 Hours)

Majestic; Witney; On-site; GBP 20,000 - 25,000; Full time

Job summary

Majestic Wine Witney is seeking a dynamic Sales Assistant to join their team. You will be responsible for supporting sales and delivering exceptional customer service while maintaining store standards. This is an opportunity to grow within the UK’s largest specialist wine retailer, offering training and development for wine knowledge.

Benefits

Up to 20% staff discount

Career development opportunities with in-house training

Uniform provided

Access to Retail Trust benefits including discounts, counselling, and support services

Qualifications

• Must have a valid UK/EU/EEA driving license for at least 12 months.
• Ability to deliver exceptional customer experience.
• Adaptability and resilience to changes.

Responsibilities

• Support the store team in driving sales and managing daily operations.
• Deliver exceptional customer service to optimise KPI performance.
• Act as a key holder, operating the store independently.

Skills

Time-management

Problem-solving

Communication

Self-motivation

Education

Level 2 WSET qualification (or willingness to learn)

Job description

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Client:

Location:

Witney, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

56878cb9729c

Job Views:

21

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Witney is looking for a dynamic, ambitious, and driven individual who wants to grow and develop within a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in , the company recently returned to private ownership following Fortress Investment Group's acquisition. It has undergone an ambitious transformation, including record market share growth, a new website, and six new stores with plans for expansion over the next five years. We offer over 1, different wines, spirits, and beers, both online and in-store. Our key strength is our team of over 1, WSET-trained colleagues providing knowledgeable, passionate, and friendly customer service.

The Role

As a Sales Assistant, you’ll support your store team in driving sales and managing daily operations. You’ll deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

At Majestic Wine, our Customers are at the heart of everything we do. You’ll be an ambassador for your store, supporting the team to deliver an outstanding shopping experience.

We are looking for people who:

• Drive store performance by maximising sales opportunities and supporting targets through KPI focus
• Deliver market-leading customer service to promote business growth through loyalty and repeat purchases
• Offer VIP concierge service, actively contacting customers with updates on products and tastings
• Share your passion for products with in-depth knowledge of our range
• Take ownership of your wine knowledge, supporting your WSET qualification and confidence in selling
• Maintain the store’s appearance and operational standards internally and externally
• Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and customer outreach
• Identify opportunities for operational improvements and collaborate with the team to implement solutions
• Ensure compliance with internal policies, safety, and legal requirements
• Model Majestic’s Ways of Working and support junior team members
• As a key holder, operate the store independently during opening and closing

Knowledge & Skills Required

• Excellent time-management, delegation, and problem-solving skills
• Ability to deliver exceptional customer experience and service
• Self-motivated with the ability to work independently and in a team
• Positive attitude and problem-solving mindset
• Adaptability and resilience
• Strong communication skills
• Passion to learn about wines and pass level 2 WSET qualifications
• Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Up to 20% staff discount
• Career development opportunities with in-house training
• Uniform provided
• Access to Retail Trust benefits including discounts, counselling, and support services