Retail Sales Assistant - Witney (22.5 Hours)

TN United Kingdom; Witney; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an innovative retail leader as a Sales Assistant, where you will enhance customer experiences and drive sales in a vibrant team environment. This role offers the chance to develop your wine knowledge and gain valuable skills while contributing to the success of the UK's largest specialist wine retailer. With a focus on exceptional service, you will play a key role in delivering an outstanding shopping experience and supporting your team to exceed targets. Enjoy career development opportunities and a supportive work culture that values your passion for wine and customer service.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Excellent time-management and problem-solving skills.
• Strong communication skills and ability to deliver exceptional service.

Responsibilities

• Support store team in driving sales and managing daily operations.
• Deliver exceptional customer service to enhance KPI performance.

Skills

Customer Service

Time Management

Problem Solving

Communication

Sales Skills

Education

WSET Level 2 Qualification

Job description

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Client:

Location:

Witney, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

56878cb9729c

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Witney is looking for a dynamic, ambitious, and driven individual eager to grow within a company revolutionizing retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating over stores nationwide. Founded in , the company has recently returned to private ownership after being acquired by Fortress Investment Group. It has undergone a significant transformation, including record market share growth, a new website, and six new stores, with plans for further expansion over the next five years. Our range includes over 1, different wines, spirits, and beers, available online and in-store. Our team is composed of over 1, WSET-trained colleagues committed to providing knowledgeable, passionate, and friendly customer service across all channels.

The Role

As a Sales Assistant, you will support your store team in driving sales and managing daily operations. You will deliver exceptional customer service to enhance KPI performance.

Key Responsibilities

At Majestic Wine, our Customers are central to everything we do. You will act as an ambassador for your store, supporting the team to deliver an outstanding shopping experience.

We seek individuals who:

Drive store performance by maximizing sales opportunities and supporting your team to meet and exceed targets through KPI focus.

Deliver exceptional, market-leading customer service to foster business growth through customer loyalty and repeat purchases.

Offer VIP concierge services by actively contacting customers with updates on products and tastings.

Share your passion for products through in-depth knowledge, selling the story, not just discounts.

Own your wine knowledge, continually learning to support your WSET qualification and confidence in selling.

Maintain the store’s appearance and operational standards both internally and externally.

Participate in operational tasks like delivering wine, stock merchandising, and customer outreach to drive sales.

Identify improvement opportunities to enhance store operations and collaborate on solutions.

Ensure compliance with internal policies, safety, and legal requirements, completing mandatory training.

Model Majestic’s Ways of Working and support junior team members, providing feedback to your Store Manager.

As a key holder, you understand opening/closing procedures and can operate the store independently.

Knowledge & Skills Required

Excellent time-management, delegation, and problem-solving skills.

Ability to deliver exceptional customer experience and service.

Self-motivated, capable of working independently and as part of a team.

Proactive, resilient, and adaptable to changing business needs.

Strong communication skills.

Passion for wine and eagerness to pursue level 2 WSET qualifications.

Hold a full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

Up to 20% staff discount.

Career development opportunities with in-house training schemes.

Uniform provided.

Access to Retail Trust benefits, including discounts, vouchers, and support services.