Retail Sales Assistant - Winchester (40 Hours)

Majestic; Winchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading wine retailer in Winchester is looking for a dynamic Sales Assistant to support store performance and deliver exceptional customer service. The role involves driving sales, maintaining store standards, and managing customer relationships. Applicants should be motivated, have a passion for wine, and hold a full driving license. The position offers career development and employee discounts.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Must be self-motivated and able to work independently.
• Full UK/EU/EEA driving licence for at least 12 months.
• Passion for wine with a goal to complete WSET qualifications.

Responsibilities

• Drive store performance by maximizing sales opportunities.
• Deliver exceptional customer service to optimize KPIs.
• Maintain store appearance and operational standards.

Skills

Customer service

Time-management

Problem-solving

Communication

Teamwork

Sales skills

Self-motivation

Education

Level 2 WSET qualification

Job description

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Client:

Location:

Winchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

25fb969984f6

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Winchester is looking for a dynamic, ambitious, and driven individual who wants to grow and develop within a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in , the company recently returned to private ownership after being acquired by Fortress Investment Group. It has undergone a significant transformation, including record market share growth, a new website, and six new stores, with plans for further expansion over the next five years. Our range includes over 1, different wines, spirits, and beers, available online and in-store. Our key strength is our team of over 1, WSET-trained colleagues who provide knowledgeable, passionate, and friendly customer service across all channels.

The Role

As a Sales Assistant, you will support your store team in driving sales performance and daily operations. You will deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

• Drive store performance by maximising sales opportunities and supporting the team in meeting and exceeding targets.
• Provide market-leading customer service to foster business growth through customer loyalty and repeat purchases.
• Offer a VIP concierge service, actively contacting customers with updates on products and tastings.
• Share your passion for products through in-depth knowledge of our range, selling the story, not just discounts.
• Continuously enhance your wine knowledge to support your WSET qualification and confidence in selling.
• Maintain the store's appearance and operational standards both internally and externally.
• Participate in operational tasks such as delivering wine, merchandising stock, and engaging with customers to drive sales.
• Identify opportunities for operational improvements and contribute ideas for team implementation.
• Ensure compliance with internal policies, safety, and legal standards through mandatory training.
• Lead by example, supporting junior team members and feeding back to your Store Manager.
• As a key holder, operate the store independently during opening and closing hours.

Knowledge & Skills Required

• Excellent time-management, delegation, and problem-solving skills.
• Ability to deliver exceptional customer experience and service.
• Self-motivated, able to work independently and as part of a team.
• Proactive attitude with a passion for problem-solving.
• Adaptable and resilient to changing business demands.
• Effective communication and time management skills.
• Passion to learn more about wine, with a goal to pass level 2 WSET qualifications.
• Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Up to 20% staff discount.
• Career development opportunities supported by in-house training schemes.
• Uniform provided.
• Access to Retail Trust benefits, including discounts, counselling, and support services.

Job Specifics:

• Contract: Permanent
• Must be available to work evenings and weekends.