Retail Sales Assistant - Stratford

Nestlé Nespresso SA; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Complimentary machine

Capsule allowance

Bonus potential

25 days leave

Job summary

Nestlé Nespresso SA is seeking a Sales Assistant for our Stratford boutique. The role is a full-time position (40 hours per week) focused on delivering premium customer service and assisting customers with selecting Nespresso products and experiences.

You will represent the brand, provide product knowledge, and help maintain an exceptional boutique environment. The position includes benefits and the chance to contribute to the growth of the Nespresso brand.

Qualifications

• Retail experience required, ideally in luxury retail.
• Strong customer service and communication skills.
• Able to engage with customers and deliver a premium brand experience.

Responsibilities

• Welcomes customers to the boutique and assesses their needs.
• Assists customers in selecting coffee offerings and delivers service‑oriented sales.
• Acts as a proud ambassador of Nespresso and its brand experience.

Skills

Retail experience

Customer service

Communication skills

Job description

Business Area: Nespresso Retail

Location: Stratford

Salary: £14.80 per hour

Full-time (40 hours a week)

Some of our fantastic benefits:

• Complimentary Nespresso machine and monthly allowance of capsules
• Potential bonus
• 25 days annual leave

We have a full time (40 hours a week) permanent position available.

We are looking for a dedicated and driven Sales Assistant, to join our Nespresso boutique in Stratford.

If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.

Your impact

Ultimately, you will be responsible for ensuring a premium customer experience through exceptional service and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Welcoming customers to the boutique and adapting to meet their needs.
• Supporting them in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.
• Being a proud and passionate ambassador of Nespresso.

Your ingredients for success

To be successful in this role you will already have retail experience, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Other key attributes include:

• Strong communication and interpersonal skills. We are looking for confident and charismatic individuals who can deliver exceptional customer service.
• The ability to rapidly build strong, working relationships with your customer base and be happy to support where needed

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace

#Nespresso