Retail Sales Assistant - Birmingham

Nestle; Birmingham; On-site; GBP 30,766,000 - 38,540,000; Full time

Benefits offered by this job

Up to 10% annual bonus

Nespresso machine and capsules

25 days holiday + BH pro rata

Personal development

Job summary

Nestlé’s Nespresso boutique in Selfridges, Birmingham is seeking a dedicated Sales Assistant to deliver a premium customer experience. You will engage with customers, guide them to their ideal coffee, and represent the Nespresso brand with enthusiasm and style.

We offer a strong benefits package including up to 10% annual bonus, a complimentary machine and monthly capsules, 25 days holiday plus bank holidays pro rata for part-time, and a focus on personal development and growth.

Qualifications

• Retail experience, ideally from a luxury environment.
• Excellent communication and relationship-building with customers.
• Able to deliver premium service and uphold brand standards.

Responsibilities

• Welcome customers to the Nespresso boutique and assess their needs.
• Assist customers in selecting the perfect coffee and demonstrate product knowledge.
• Deliver high-quality service and uphold the Nespresso brand experience.
• Act as an ambassador for Nestlé and support boutique performance.

Skills

Retail experience

Luxury customer service

Strong communication

Job description

Business Area: Nespresso Retail

Location: Selfridges, Birmingham

Salary: £13.45 per hour

Hours : 40 and 32 hours a week

Some of our fantastic benefits:

• Up to 10% annual bonus

• Complimentary Nespresso machine and monthly allowance of capsules

• 25 days holiday with bank holidays on top (pro rata for part time)

• A focus on personal development and growth

We are recruiting for 40 hours and 32 hours a week positions . Please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

We are looking for a dedicated and driven Sales Assistant, to join our Nespresso boutique in Selfridges, Birmingham. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.

Nespressois a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Now we would like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.We are a B Corp certified company and committed toReducing, Reusing and Recycling:making coffee a force for good (https://www.nespresso.com/uk/en/sustainability) .

Your impact

Ultimately, you will be responsible for ensuring a premium customer experience through exceptional service and excellent delivery of all elements of boutique performance.

Your other key responsibilities will include:

• Welcoming customers to the boutique and adapting to meet their needs.

• Supporting them in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.

• Being a proud and passionate ambassador of Nespresso.

Your ingredients for success

To be successful in this role you will already have retail experience, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill‑set.

Other key attributes include:

• Strong communication and interpersonal skills.We are looking for confident and charismatic individuals who can deliver exceptional customer service.

• The ability to rapidly build strong, working relationships with your customer base and be happy to support where needed

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.

To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace (https://www.nestle.co.uk/en-gb/jobs/diversity-equity-inclusion)

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