Retail Sales Assistant - Shirley (Birmingham) 12 Hours

TN United Kingdom; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team at the UK's leading wine specialist, where your passion for customer service and wine can shine. As a Sales Assistant, you'll play a pivotal role in enhancing the shopping experience, driving sales, and supporting your colleagues. This company is on an exciting journey of growth and transformation, offering you the chance to develop your skills and advance your career. With a supportive environment and a commitment to excellence, this role is perfect for those looking to make a real impact in retail. Enjoy benefits like staff discounts and career development opportunities while being part of a passionate team.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Excellent time management and problem-solving skills.
• Passion for customer service and willingness to learn about wine.

Responsibilities

• Drive sales performance and manage daily store operations.
• Deliver exceptional customer service and support team targets.

Skills

Customer Service

Time Management

Problem Solving

Communication

Wine Knowledge

Education

WSET Level 2 Qualification

Job description

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Client:

Location:

Shirley, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

b9c6d82c8336

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Shirley is looking for a dynamic, ambitious, and driven individual who wants to grow and develop within a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in [year], the company recently returned to private ownership after being acquired by Fortress Investment Group. It has undergone an ambitious transformation, including record market share growth, a new product range, a new website, and six new stores, with plans for further expansion over the next five years. With no minimum purchase, the Majestic range includes over [number] wines, spirits, and beers, available online and in-store. Our key strength is our team of over [number] WSET-trained colleagues, providing knowledgeable, passionate, and friendly customer service.

The Role

As a Sales Assistant, you will support your store team by driving sales performance and managing daily store operations. You will deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

At Majestic Wine, our customers are at the heart of everything we do. You will be an ambassador for your store, supporting the team to deliver an outstanding shopping experience.

We are looking for individuals who:

• Drive store performance by maximising sales opportunities and supporting your team to meet and exceed targets through KPI focus.
• Deliver market-leading customer service to foster business growth through customer loyalty and repeat purchases.
• Offer VIP concierge services, actively contacting customers with updates on products and tastings.
• Share your passion for our products with customers through in-depth knowledge.
• Take ownership of your wine knowledge, supporting your WSET qualification and confidence in selling.
• Maintain the store's internal and external appearance and organisation.
• Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and customer outreach.
• Identify and suggest improvements to optimise store operations.
• Ensure compliance with internal policies, safety, and legal requirements.
• Lead by example in Majestic’s Ways of Working and support junior team members, reporting to your Store Manager.
• As a key holder, manage store opening and closing procedures confidently.

Knowledge & Skills Required

• Excellent time management, delegation, and problem-solving skills.
• Ability to deliver exceptional customer experience and service.
• Self-motivated, capable of working independently and as part of a team.
• Proactive attitude with a passion for resolving problems.
• Adaptability and resilience to meet changing business demands.
• Strong communication skills.
• Wine knowledge is beneficial, but a passion to learn and pass level 2 WSET qualifications is essential.
• Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Up to 20% staff discount.
• Career development opportunities supported by in-house training schemes.
• Uniform provided.
• Access to Retail Trust benefits, including discounts, gift vouchers, and support services.