Retail Sales Assistant - Newcastle (6 Hours - Sundays - Fixed Term until 29/12/25)

Majestic Wines Warehouse Limited; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Part time

Job summary

Ein dynamisches und wachstumsorientiertes Unternehmen sucht einen engagierten Verkaufsassistenten, der die Verkaufsleistung steigert und außergewöhnlichen Kundenservice bietet. In dieser Rolle sind Sie Botschafter des Unternehmens und tragen dazu bei, das Einkaufserlebnis zu optimieren. Sie werden geschult, um Weinwissen zu erlangen und Ihre Fähigkeiten im Kundenservice zu verbessern, während Sie gleichzeitig an Ihrer Karriere arbeiten. Mit einem Fokus auf Teamarbeit und Eigenverantwortung werden Sie Teil eines innovativen Unternehmens, das Wert auf die Entwicklung seiner Mitarbeiter legt und zahlreiche Vorteile bietet.

Benefits

Bis zu 20% Mitarbeiterrabatt

Karriereentwicklungsmöglichkeiten

Bereitstellung von Uniformen

Zugang zu Retail Trust

Unternehmenskrankengeld

Qualifications

• Exzellente Zeitmanagement- und Problemlösungsfähigkeiten.
• Fähigkeit, außergewöhnlichen Kundenservice zu bieten.

Responsibilities

• Unterstützung des Teams bei der Erreichung von Verkaufszielen.
• Bereitstellung eines herausragenden Einkaufserlebnisses für die Kunden.

Skills

Kundenservice

Zeitmanagement

Problemlösungsfähigkeiten

Teamarbeit

Weinwissen

Education

WSET Level 2

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Newcastle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

The Role

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery

• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.

• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally

• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together

• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

• Excellent time-management, delegation and problem-solving skills

• Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer

• Self-motivated, able to thrive when working alone and as part of a team

• A can-do attitude with a passion for seeing problems through to solutions

• Adaptable and resilient to meet the ever-changing demands of our business

• Excellent communication and time management skills

• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications

• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Competitive Salary

• Up to 20% staff discount

• Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

• Uniform provided

• Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.

• Company sick pay scheme.

Job Specifics:

• Contract: Fixed Term until 29/12/2025

• Hours: 6 Hours Per Week (this shift will be on Sundays)

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.