Retail Sales Assistant - Loughton (10 hours)

Majestic; Loughton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Majestic, the UK’s largest specialist wine retailer, is looking for a Retail Sales Assistant in Loughton. This role involves driving sales, delivering market-leading customer service, and participating in operational tasks. Ideal candidates will possess strong communication skills, a passion for wine, and the ability to thrive in a dynamic retail environment.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Excellent time-management and problem-solving skills.
• Self-motivated with a positive attitude.
• Passion to learn about wine is beneficial.

Responsibilities

• Drive sales performance by maximising opportunities.
• Deliver exceptional customer service to optimise KPI performance.
• Support daily store operations and maintain appearance.

Skills

Time management

Problem-solving

Communication

Job description

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Retail Sales Assistant - Loughton (10 hours), Loughton

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Client:

Location:

Loughton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0fd9b138d175

Job Views:

9

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Loughton is looking for a dynamic, ambitious, and driven individual who wants to grow and develop within a company that is revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of stores nationwide. Founded in , the company recently returned to private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround. The results are evident, with record market share growth, a new product range, a new website, and six new stores, with plans for further expansion over the next five years. Our range includes over 1, different wines, spirits, and beers, both online and in-store. Our key strength is over 1, WSET-trained colleagues providing knowledgeable, passionate, and friendly customer service across all channels.

The Role

As a Sales Assistant, you will support your store team in driving sales performance and managing daily operations. You will deliver exceptional customer service to optimise KPI performance.

Key Responsibilities

At Majestic Wine, our customers are at the heart of everything we do. You will act as an ambassador for your store, supporting the team to deliver an outstanding shopping experience.

We are looking for individuals who:

• Drive store performance by maximising sales opportunities and supporting targets through KPI focus
• Deliver market-leading customer service to foster business growth through loyalty and repeat purchases
• Offer a VIP concierge service, actively contacting customers with updates on products and tastings
• Share your passion for our products through in-depth knowledge and sell the story, not just discounts
• Take ownership of your wine knowledge, supporting your WSET qualification and confidence in selling
• Maintain the store’s appearance and operational standards both internally and externally
• Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and customer outreach
• Identify opportunities for operational improvements and suggest solutions
• Ensure compliance with internal policies, safety, and legal standards
• Lead by example in Majestic’s Ways of Working and support junior team members
• As a key holder, manage store opening and closing procedures independently

Knowledge & Skills Required

• Excellent time-management, delegation, and problem-solving skills
• Ability to deliver exceptional customer experience
• Self-motivated, able to work independently and as part of a team
• Positive attitude with problem-solving skills
• Adaptability and resilience
• Excellent communication skills
• Passion to learn more about wine; wine knowledge is beneficial
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

• Up to 20% staff discount
• Career development opportunities with internal training schemes
• Uniform provided
• Access to Retail Trust benefits, including discounts and support services