Retail Sales Assistant, London (24 to 40 hours/week options)

SunGod Ltd; London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Join SunGod Ltd as a Basecamp Assistant in London, where you will engage with customers, ensure outstanding service, and contribute to a vibrant store environment. In a dynamic and purpose-driven company, your passion for outdoor sports and exceptional customer skills will help shape memorable customer experiences.

Benefits

Holiday allowance including bank holidays

London Living Wage

Professional training and development budget

Free mental health support

Health Shield Cash Plan

Monthly financial health benefit

Charitable donation matching

Free product plus family & friends discount

Fresh fruit in the store

Qualifications

• Experience in customer-facing roles required.
• Track record in delivering front-of-house service.
• Passion for performance sports is essential.

Responsibilities

• Assist customers and deliver exceptional experiences.
• Drive sales and maintain store appeal.
• Support inventory management and community events.

Skills

Exceptional customer service

Hands-on experience in events

Social media engagement

Enthusiasm for outdoor sports

Job description

At a glance:

️ Contract start dates are variable, beginning from March/April

Have experience as a Retail Sales Assistant or customer-facing roles

London Living Wage

London

24 to 40 Hours/week options available

Leading benefits package & competitive salary

Work for a Certified B Corporation

Opportunity to get in at the ground floor of a purpose-driven, high-growth company in the outdoor industry; lots of scope for your growth!

Our mission & who we are...

SunGod was born in 2013 with a vision to create the world’s best performance eyewear. We see a better world; through our lenses, through our actions, and through doing business better. Our planet is our playground, so we’re a community-built brand, that’s sustainable to our core. With you, our mission is multiplied and together we can See Better.

We’re a dynamic and expanding team, being results-driven we see high-quality output from all team members.

We’re unlike any company you’ve ever worked for before.

What is the job role?

As a Basecamp Assistant at SunGod's Basecamp London store, you'll be a key part of the team, supporting the smooth day-to-day running of the store and delivering outstanding customer experiences. This hands-on role will see you actively engaging with customers, turning conversations into sales, and ensuring the store is always looking its best. You'll work closely with your team and the management, contributing to a positive and energetic store environment, while also getting involved in community events and driving footfall into the store.

Core Responsibilities:

Assist all customers on the shop floor, delivering exceptional customer experiences, surprising and delighting at every touch point from welcoming them to serving a coffee as they customise products.

Drive sales and maximise conversion rate, whilst upholding the SunGod customer-first reputation throughout every customer interaction.

Contribute to maintaining a visually appealing store that reflects SunGod's brand values.

Collaborate with the managers and the team to drive in-store and online engagement, including the Store’s social media and Community activations.

Support the Management with store operations, including inventory management, and sales tracking.

Understand SunGod’s triple bottom line of people, planet, and profit, and incorporate this into your job role every day.

Who are we looking for?

The ideal person has the following skills, experiences, and competencies:

Exceptional customer service skills, with a track record of delivering outstanding front-of-house experiences.

Previous experience in a customer-facing environment.

Hands-on experience in events, marketing, and social media preferable

A passion for the performance sports and outdoor industries is a key part of succeeding in this role.

Enthusiasm for SunGod's mission and values, with a proactive and positive desire to promote the brand.

What can we offer you?

Benefits

Holiday allowance,including bank holidays

London Living Wage

Professional training, life-skill & development budget

Free mental health support with unlimited access to Spill therapy

Health Shield Cash Plan

Monthly financial health benefit

Charitable donation matching

Free product plus family & friends discount

Dynamic, stimulating, and rewarding work in a purpose-driven company

Central London Store with fresh fruit

Certified B Corporation

Working for a Certified B Corp means joining a community using business as a force for good, contributing to the triple bottom line; People, Planet, and Profit.

What to expect from this application…

This application will ask a few questions about you and your experience.

You will be required to upload a CV at this stage, so it is ready for the next stage.

Based on your application, you may be invited a panel interview and a final interview.

Blind Applications

In the first stages of our process, your name and other details will be hidden from your CV and application to remove potential unconscious bias in our hiring processes, and to ensure we hire the best candidate for the role.

A tip before you start...

Before you begin, we recommend you take a moment to ask yourself these questions: Why me? Why this role? Why SunGod?