Retail Sales Assistant - Keyholder

The Works; Hull and East Yorkshire; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Hull and East Yorkshire is seeking a Retail Sales Assistant - Keyholder. The role involves inspiring customers to engage with products that promote reading, learning, and creativity. The ideal candidate will provide excellent customer service, efficiently manage stock, and support store management by taking on keyholder responsibilities. A vibrant work culture encourages individuals to be their authentic selves. Competitive perks include discounts, enhanced leave, and support for personal development.

Benefits

25% Colleague Discount

Access to exclusive online discounts

Enhanced family leave

Holiday entitlement of 28 to 33 days

Instant access to further training

Wagestream for early wage access

Share Scheme

24/7 support for family

Healthcare Cash Plan

Long service awards

Qualifications

• Genuine and authentic in customer interactions.
• Resilient and able to handle a fast-paced environment.
• Able to sort, price, and merchandise deliveries efficiently.

Responsibilities

• Support management by opening and closing the store when needed.
• Deliver excellent customer service to inspire creativity and engagement.
• Assist with stock management and merchandising tasks.

Skills

Customer service

Multitasking

Resilience

Creativity

Communication

Job description

Retail Sales Assistant - Keyholder

8 hour contract

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Our Perks Are The Works

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave - Enhanced maternity, paternity and adoption pay.
• Holiday – 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Wagestream - Claim early access to 50% of your wages as you earn them.
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, who provide an Employee Assistance Programme and more.
• Healthcare Cash Plan – To support your everyday healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Become a Retail Sales Assistant

As a Retail Sales Assistant at The Works, you’ll discover that this is not just a job. This is a mission to inspire people to read, learn, create and play!

You’ll be the heartbeat of our retail store by greeting customers with a warm smile and helping them leave happy and excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return, time and time again for more inspiration and products that satisfy their creative needs.

Some of our colleagues are BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products - That's super cool with us!

Our Culture

The Works is an awesome place to… well, work! Our atmosphere is supportive, friendly, and inclusive. A second home-from-home where you can be your best and authentic you. Our environment is always moving and full of energy, yet we still make space to share must-watch TV recommendations, and our favourite page-turners. Because even superheroes need some downtime to fuel their imaginations!

We are one team. You won’t find anyone too proud to roll up their sleeves here, with all hands-on-deck to inspire our customers and support each other.

Skills / Behaviours That Will Set You Apart

• Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can\'t resist your helpful recommendations!
• Resilient champion: You can handle the fast-paced retail environment like a boss, juggling busy days, heavy deliveries, and customers with ease. You\'re the ultimate multitasking hero!
• Stock magician: You tackle the puzzle of sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they\'ve got nothing on you!

Keyholder Responsibilities

If you’re over 18, you’ll join as a keyholder. Our Retail Sales Assistants support our Store Management team to keep the stores running like clockwork by opening, closing, and running the store when needed (holidays, days off, sickness etc), but we’ll train you to do this. There are a lot of valuable skills to learn here that will benefit you in the future. You’ll also receive our additional keyholding pay enhancement when holding keys.

Under 18?

That\'s cool. If you\'re under 18, you won\'t be able to complete keyholding duties just yet, but when you reach your 18th birthday, we\'ll get you set up for training so that you can earn the additional keyholding pay enhancement when on keyholder duties.

Our Purpose

To inspire reading, learning, creativity and play - making lives more fulfilled

Our Values

We are Crafty | We are Caring | We are Can-do

We Listen. We Care

Each year, we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know what’s going great, and what needs a couple of tweaks to help make The Works the best place you’ve ever worked! You’ll have opportunity to help give us that direction.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.

At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers & members of the LGBTQ+ community (including those who identify as lesbian, gay, bi, trans, non-binary, or use another term).

We are open to discussions around working hours and flexible working. And, where possible, we\'ll try to support this. If you need reasonable adjustments for an interview you might attend with us, let us know in your application and we’ll be happy to help!