Retail Sales Assistant/Driver - Welwyn (15 hours)

Majestic; Plymouth; On-site; GBP 23,000 - 27,000; Full time

Job summary

A leading wine retailer is seeking a dynamic Sales Assistant in Plymouth to enhance store performance and deliver exceptional customer service. Responsibilities include driving sales, engaging with customers, and supporting store operations. Ideal candidates are self-motivated with strong communication skills and a passion for wine. Benefits include competitive salary, employee discounts, and opportunities for career development.

Benefits

Competitive salary

Performance bonus

Up to 20% staff discount

Travel incentives to vineyards

Company pension plan

Comprehensive training

29 days holiday

Qualifications

• Strong communication skills.
• Self-motivated with the ability to work independently.
• Passion to learn about wine; knowledge is beneficial.

Responsibilities

• Drive store performance and exceed sales targets.
• Deliver outstanding customer service to foster loyalty.
• Engage with customers to enhance their experience.
• Maintain the store’s appearance and organization.
• Manage store opening and closing procedures.

Skills

Time management

Customer service

Problem-solving

Communication

Proactive attitude

Flexibility

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Welwyn is looking for a dynamic, ambitious, and driven individual eager to grow within a company revolutionizing retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating over [number] stores nationwide. Founded in [year], the company recently returned to private ownership following Fortress Investment Group's acquisition and has undergone a significant transformation. This includes record market share growth, a revamped product range, a new website, and six new stores, with plans for expansion in the coming years. Our range includes over [number] wines, spirits, and beers, available online and in-store. Our strength lies in our knowledgeable, passionate staff trained in WSET, providing excellent customer service across all channels.

The Role

As a Sales Assistant, you will support your store team by driving sales and managing daily store operations. You will deliver exceptional customer service to optimize KPI performance.

Key Responsibilities

• Drive store performance by maximizing sales opportunities and supporting your team to meet and exceed targets.
• Deliver outstanding customer service to foster loyalty and repeat business.
• Provide personalized service by actively engaging with customers about products and tastings.
• Share your passion and knowledge of our products to enhance customer experience.
• Continuously develop your wine knowledge to support your WSET qualification and confidence in selling.
• Maintain the store’s appearance and organization internally and externally.
• Participate in operational tasks like stock delivery, merchandising, and customer outreach to boost sales.
• Identify and suggest improvements to optimize store operations.
• Ensure compliance with internal policies, safety, and legal standards.
• Lead by example and support junior team members, reporting to the Store Manager.
• As a key holder, manage store opening and closing procedures confidently in the absence of management.

Knowledge & Skills Required

• Excellent time management, delegation, and problem-solving skills.
• Ability to deliver exceptional customer service consistently.
• Self-motivated with the ability to work independently and as part of a team.
• Proactive attitude with problem-solving skills.
• Adaptability and resilience to changing business demands.
• Strong communication skills.
• Passion to learn about wine; wine knowledge is beneficial but not essential.
• Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary and performance bonus.
• Up to 20% staff discount.
• Opportunities for career development and internal promotion.
• Travel incentives to explore vineyards worldwide.
• Company pension plan and life assurance.
• Uniform provided.
• 29 days holiday, including public and bank holidays.
• Invitations to wine tasting events.
• Access to Retail Trust benefits, including discounts and support services.
• Company maternity, paternity, and adoption leave after 26 weeks.
• Long service rewards.
• Comprehensive training during initial months and ongoing support.

Job Specifics:

• Contract: Permanent
• Availability to work weekends and evenings.
• Must be comfortable driving a company van; a full UK manual driver’s license held for at least 12 months is required.