Retail Sales Assistant/Driver - Cheltenham - 16 Hours (3 Months Fixed Term)

Majestic Wines Warehouse Limited; Cheltenham; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join Majestic Wine Cheltenham as a Sales Assistant/Driver, where you'll support store operations and drive sales while delivering exceptional customer service. This dynamic role offers opportunities for career development and requires a passion for wine and a valid driving license. Enjoy competitive pay, staff discounts, and a supportive work environment.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Company sick pay scheme

Qualifications

• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
• Passion to learn and achieve Level 2 WSET qualification.

Responsibilities

• Drive store performance by maximising sales opportunities.
• Deliver exceptional customer service and manage daily store operations.
• Participate in operational tasks like delivering wine and merchandising.

Skills

Time Management

Problem Solving

Communication

Customer Service

Wine Knowledge

Education

Level 2 WSET

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Cheltenham is looking for a dynamic, ambitious, and driven individual eager to grow within a company that's revolutionising retail!

The Role

As a Sales Assistant/Driver, you’ll support your store team by driving sales performance and managing daily store operations. You’ll deliver exceptional customer service to optimise KPI performance. This role involves meeting diverse customers daily, offering more than just driving: it's about helping others and providing great service with a smile. It’s hands-on, physical, and varied.

Key Responsibilities

Our customers are at the heart of everything we do. You’ll be an ambassador for your store, supporting the team to deliver an outstanding shopping experience.

We are looking for people who:

• Drive store performance by maximising sales opportunities and supporting your team in meeting and exceeding targets through KPI focus.
• Deliver market-leading customer service to foster business growth through loyalty and repeat purchases.
• Offer VIP concierge services, actively contacting customers with updates on products and tastings.
• Share your passion for our products, selling the story, not just discounts, supported by in-depth product knowledge.
• Take ownership of your wine knowledge, continually learning to support your WSET qualification and confidence in selling.
• Maintain the store’s appearance and operational standards inside and out.
• Participate in operational tasks such as delivering wine, merchandising, stock deliveries, and customer outreach to drive sales.
• Identify and suggest improvements to optimise store operations, collaborating with the team.
• Ensure compliance with policies, safety, and legal requirements, completing mandatory training.
• Lead by example, supporting junior team members and providing feedback to the Store Manager.
• As a key holder, confidently manage store opening and closing procedures independently.
• Be willing to deliver wine locally using company vans if required.

Knowledge & Skills Required

• Excellent time management, delegation, and problem-solving skills.
• Ability to deliver exceptional customer experiences consistently.
• Self-motivated, capable of working independently and as part of a team.
• A proactive, solution-oriented attitude.
• Adaptability and resilience to meet changing business demands.
• Strong communication skills.
• Wine knowledge is beneficial, but a passion to learn and pass Level 2 WSET is essential.
• Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What is in it for you:

• Competitive salary
• Up to 20% staff discount
• Career development opportunities with internal training schemes
• Uniform provided
• Access to Retail Trust benefits including discounts, support services, and more
• Company sick pay scheme

Job Specifics:

• Contract: Fixed Term for 3 Months
• Hours: 16 hours per week

We look forward to your application! Together we are Majestic! #TWAM

Note: During high application volumes, some roles may close early. We will provide feedback only to shortlisted candidates attending interviews.