Retail Sales Assistant - Carlisle (40 Hours)

Majestic Wines Warehouse Limited; Carlisle; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join the UK’s largest specialist wine retailer as a Sales Assistant at Majestic Wine Carlisle. Embrace the opportunity to grow within a dynamic team focused on delivering exceptional customer service and driving sales performance. With a commitment to career development supported by in-house training, you'll become a key player in an empowering work environment that values excellence and passion for wine.

Benefits

Up to 20% staff discount

Career development opportunities

Uniform provided

Access to Retail Trust benefits

Qualifications

• Able to deliver exceptional customer experience & service.
• Wine knowledge beneficial; passion for learning is essential.
• Hold a full UK/EU/EEA driving licence for at least 12 months.

Responsibilities

• Support the store team with driving sales performance.
• Deliver exceptional customer service to optimize KPI performance.
• Act as a key holder, managing store opening and closing.

Skills

Time-management

Delegation

Problem-solving

Customer experience

Motivation

Communication

Education

Level 2 WSET wine qualifications (aspirational)

Job description

Fancy joining the UK’s number one Wine Specialist?

Majestic Wine Carlisle are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail!

Who are we?

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

The Role

As a Sales Assistant you’ll be supporting your store team with driving sales performance and the day-day running of your store. You’ll deliver exceptional customer service and experience to optimise KPI performance.

Key Responsibilities

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery

Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases

Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.

Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.

Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.

Take accountability and pride for the physical appearance and maintenance of your store both internally & externally

Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.

Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together

Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.

Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Knowledge & Skills Required

Excellent time-management, delegation and problem-solving skills

Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer

Self-motivated, able to thrive when working alone and as part of a team

A can-do attitude with a passion for seeing problems through to solutions

Adaptable and resilient to meet the ever-changing demands of our business

Excellent communication and time management skills

Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications

Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

What is in it for you:

Up to 20% staff discount

Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

Uniform provided

Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.

Job Specifics:

Contract: Permanent

We look forward to receiving your application! Together we are Majestic! #TWAM

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

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