Retail Sales Assistant

Dreams Ltd; Worcester; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading bed retailer in Worcester is seeking a Bed Expert to enhance customer experiences through exceptional service and product knowledge. This role involves engaging with customers, using technology to assist in mattress selection, and maintaining an inviting store environment. You do not need previous sales experience, but a positive attitude and a willingness to learn are essential. Full-time hours include weekends and holidays, with a competitive salary and commission structure.

Benefits

Competitive salary

Uncapped commission

Discounts on products

Opportunity to buy extra holiday

Private healthcare options

Wellness programs

Enhanced maternity & paternity pay

Qualifications

• Engaging and positive personality with a natural ability to bond with customers.
• Excellent communication skills to build rapport.
• Determination to work towards KPIs and sales targets.
• Ability to work in a team to create an enjoyable store environment.
• Curiosity and willingness to learn about sleep products.
• Flexibility to work full time and on weekends.

Responsibilities

• Provide exceptional customer service and listen to customer needs.
• Greet customers and understand their sleep preferences.
• Use Sleepmatch technology to assist customers in choosing mattresses.
• Maintain cleanliness and presentation of the store.

Skills

Engaging personality

Excellent communication skills

Motivation to work towards targets

Team player

Willingness to learn

Flexibility in working hours

Job description

Overview

About Dreams: At Dreams, we know your bed is the best place in the world. We’re the UK’s most loved bed retailer, and it’s important our people feel the love as well. We’ve been making bedtimes better since 1985 and are owned by Tempur Sealy. We sell 14,000 mattresses, bases and headboards every week and operate over 200 stores nationwide. You’ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. Dreams. Love your job.

What you’ll receive

• Competitive salary: £28,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
• Buy-in schemes: Opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Comprehensive induction with bitesize courses on our Beducation learning platform or face-to-face training from our L&D team, plus progression opportunities as you gain experience.
• Wellbeing: Partnership with the Retail Trust offering a wellness hub, 24-hour helpline, out-of-hours GP services and access to counselling.
• New in 2024 - enhanced maternity & paternity pay

The job

Working as part of our Retail team in Worcester, you will be a vital part of the store’s success. We want every store visit to be exceptional for our customers, so you’ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Ready to skip the snooze button and get stuck in? Here’s a taste of what you’ll be doing day-to-day:

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customers’ needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress for them. Sleepmatch is our wizardry that makes the bed buying process simple and you’ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

What we’re looking for

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: You’ll have excellent communication skills to build rapport with customers and colleagues.
• Motivated: While no previous sales experience is necessary, you will have the determination to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores enjoyable, inclusive and respectful.
• Willing to learn: A great night’s sleep is personal, so curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You’ll need to be able to work full time (38.5 hours per week). Our stores are open 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On busy days you’ll have opportunities to earn even more commission.