Retail Sales Assistant

Eurochange; Woking; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Colleague Rate on Travel Money

28 days holiday (incl. bank holidays)

Retail Incentive & Bonus Schemes

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream – access to flexible pay

Recognition Awards

Additional holiday entitlement after 1

Life Assurance

Job summary

eurochange is hiring a Retail Sales Assistant in Woking. You will be the face of our bureau, delivering friendly service, handling transactions, and helping customers plan their currency needs. The role offers part-time hours with flexibility to cover shifts across weekdays and weekends.

Join us to promote our travel money products, work in a welcoming environment, and support colleagues across nearby branches as needed.

Qualifications

• At least 1 year of experience in retail sales, cash handling and customer service.
• Must be confident, friendly and positive, making customers feel welcome and valued.
• Strong communication skills to build rapport quickly.

Responsibilities

• Deliver outstanding, friendly service that turns first-time customers into loyal fans.
• Build genuine rapport to understand travel plans, needs and concerns.
• Recommend the best products and services for each customer.
• Engage in conversational selling to match products to customers’ needs.
• Share trusted advice on exchange rates and currency options.
• Process transactions accurately while complying with financial regulations.
• Keep the bureau secure, presentable, and welcoming at all times.
• Promote additional products and services to enhance each customer’s journey.
• Take ownership when the manager is away and keep the bureau running smoothly.
• Support onboarding and share knowledge with the team.
• Be flexible to work in nearby branches when required.

Skills

Retail sales

Cash handling

Customer service

Communication skills

Flexibility

Job description

Retail Sales Assistant

Hours: 16 hours p/w Location: Wolsey Place Shopping Centre, Woking, GU21 6XU Shift Pattern: Monday to Sunday, shifts

Why join #Teameurochange?

At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way!

Explore how you’ll support our purpose…

As the face and energy of your bureau, you’ll inspire trust and excitement in every interaction. Some of the key ways you’ll support our purpose include:

• Delivering outstanding, friendly service that turns first‑time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

The Stand‑Out Qualities to Be Part of #Teameurochange

• At least 1 year of experience in retail sales, cash handling, and customer service
• Confident, friendly, and positive attitude – you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• Access to our Retail Incentive & Bonus Schemes
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access to flexible pay - get your earned wages when you need it!
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance …and much more!

Our Vision

To be the UK’s go‑to travel money provider, adding value to every customer’s journey!

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

Retail Sales Assistant Woking, Surrey, United Kingdom GU21 6XU £12.81per hour Permanent - Part-time Posted today Closing date: 27/11/2026 Job reference: BK1713644WokRSA