Retail Sales Assistant

Eurochange; Basingstoke; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Colleague Rate on Travel Money

28 days holiday (inclusive of bank hol

Access to our Retail Incentive & Bonus

High Street Discounts

Free 24/7 Virtual GP service for you

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream – access to flexible pay

Recognition Awards for outstanding...

Additional holiday entitlement after 1

Life Assurance

Job summary

eurochange is looking for a Retail Sales Assistant in Basingstoke to deliver excellent customer experiences at Festival Place. You will handle transactions, advise on travel money, and support customers with a warm, professional approach across a 24-hour-per-week schedule.

The role involves working weekdays, weekends and bank holidays, with full training and opportunities to grow in a friendly, inclusive team. Location: RG21 7LJ, UK.

Qualifications

• At least 1 year of experience in retail sales and customer service.
• Experience handling cash and point-of-sale transactions.
• Strong communication and interpersonal skills with a friendly attitude.

Responsibilities

• Deliver outstanding, friendly service that converts first-time customers into loyal customers.
• Build genuine rapport to understand travel plans and needs.
• Recommend the best products and services for each customer.
• Engage in conversational selling to match products naturally to needs.
• Provide trusted advice on currency options and exchange rates.

Skills

Retail experience

Cash handling

Customer service

Job description

Retail Sales Assistant Hours: 24 hours p/w Location: Festival Place Shopping Centre, Basingstoke, RG21 7LJ Shift Pattern: Monday to Sunday, shift-based

Why join #Teameurochange?

At eurochange, we’re all about people – and that includes you! We’re a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you’re free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as a Retail Sales Assistant, and inspire our customers!

Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money?

As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business – building genuine rapport with every customer so you can provide expert advice tailored to their needs. You’ll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.

With full training and support, you’ll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays.

Whether it’s supporting someone’s once-in-a-lifetime adventure or helping with their everyday travel needs, you’ll make foreign exchange better, simpler, and more convenient. You’ll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK’s most trusted travel money provider.

Explore how you’ll support our purpose…

As the face and energy of your bureau, you’ll inspire trust and excitement in every interaction.

Some of the key ways you’ll support our purpose include:

• Delivering outstanding, friendly service that turns first-time customers into loyal fans
• Building genuine rapport with each customer to understand their travel plans, needs, and concerns
• Using your knowledge and enthusiasm to recommend the best products and services for every customer
• Engaging in conversational selling to match products to customers’ needs in a way that feels natural and supportive
• Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money
• Accurately processing transactions while ensuring full compliance with financial regulations
• Keeping your bureau secure, presentable, and welcoming at all times
• Promoting additional products and services to enhance each customer’s journey and make their travel experience simpler and better
• Taking ownership when your manager is away, keeping the bureau running smoothly
• Supporting new colleagues during onboarding and sharing your knowledge with the team
• Being flexible to work in nearby branches when needed, helping the team succeed wherever you’re needed

The Stand‑Out Qualities to Be Part of #Teameurochange

• At least 1 year of experience in retail sales, cash handling, and customer service
• Confident, friendly, and positive attitude – you make customers feel welcome and valued!
• Strong communication skills, with the ability to build rapport and trust quickly
• High levels of accuracy and attention to detail when handling transactions
• A natural flair for selling and exceeding customer expectations
• Flexibility to adapt, work independently, and travel to nearby locations if required.

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• Access to our Retail Incentive & Bonus Schemes
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access to flexible pay - get your earned wages when you need it!
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance …and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey!

Our Purpose

Foreign exchange… but better, simpler & more convenient, we’re the trusted inspirational experts.

Our Values

We Strive, We Trust, We’re Aspirational, We’re Responsible, We’re Sincere

Ready to join a team that’s passionate about making foreign exchange better, simpler, and more convenient for every customer?

Retail Sales Assistant Basingstoke, Hampshire, United Kingdom RG21 7LJ

£12.81per hour Permanent - Part-time