Retail Sales Assistant

The Works; Wellingborough; On-site; GBP 20,000 - 28,000; Part time

Job summary

The Works is seeking a Retail Sales Assistant who will inspire customers to read, learn, create, and play. The role focuses on engaging with customers, managing stock, and creating an inclusive store environment. With a supportive culture, this position is designed for those who thrive in a vibrant and customer-oriented setting, contributing to the mission of making lives more fulfilled.

Benefits

25% Colleague Discount

Access to MyWorks discounts

28 days holiday (33 for managers)

Can-Do Academy Training

Wagestream for early wage access

Share Scheme

24/7 family support

Healthcare Cash Plan

Qualifications

• Genuine and authentic with strong customer interaction skills.
• Resilient in fast-paced environments with multitasking ability.
• Efficient in handling stock deliveries and store merchandising.

Responsibilities

• Provide exceptional customer service and inspire creativity.
• Manage stock deliveries and merchandising effectively.
• Support store operations as a keyholder if over 18.

Skills

Positive communication

Creativity

Multitasking

Job description

Retail Sales Assistant

12 hour contract

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don't just sell products. We inspire reading, learning, creativity and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that bring families together. You give someone the puzzle book that reconnects them with a late family member's memory. You never know who someone will become. So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

Our Perks Are 'The Works'

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to further training and development in areas that interest you.
• Wagestream - Claim early access to 50% of your wages as you earn them - for when 'life' happens!
• Share Scheme - Own a piece of The Works and unleash your inner Monopoly mogul!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity, providing an Employee Assistance Programme and more!
• Healthcare Cash Plan - Support your everyday healthcare costs.
• And loads more! - Long service awards, pension, life assurance, Cycle to Work scheme, and optional charity giving.

Become a Retail Sales Assistant

As a Retail Sales Assistant at The Works, you'll discover this is more than just a job—it's a mission to inspire people to read, learn, create, and play! You'll be the heartbeat of our store, greeting customers with a warm smile and helping them leave excited to unlock their imaginations. Your passion and enthusiasm for our brand and products will be contagious and motivating. Our customers will want to return repeatedly for more inspiration and products that satisfy their creative needs. Some colleagues are even BookTok influencers or Instagram creatives, crafting their latest shorts or stories with our in-store products—super cool with us!

Our Culture

The Works is an awesome place to work! Our atmosphere is supportive, friendly, and inclusive—a second home where you can be your best and authentic you. Our environment is energetic and always moving, yet we make space to share must-watch TV recommendations and our favorite page-turners. Even superheroes need downtime to fuel their imaginations! We are one team. Everyone rolls up their sleeves here, with all hands on deck to inspire customers and support each other.

Skills / Behaviours That Will Set You Apart

• Genuine and authentic: Your positivity, creativity, and passion for our brand and products shine through. Talking to people is your superpower, and customers can't resist your helpful recommendations!
• Resilient champion: You handle the fast-paced retail environment with ease, juggling busy days, heavy deliveries, and customers. You're the ultimate multitasking hero!
• Stock magician: You tackle sorting, pricing, and merchandising deliveries like a pro! Embrace the boxes; they've got nothing on you!

Keyholder Responsibilities

If you're over 18, you'll join as a keyholder. Support our Store Management team by opening, closing, and running the store when needed (holidays, days off, sickness). We'll train you for this, and you'll receive additional keyholding pay when holding keys.

Under 18?

That's cool. If you're under 18, you won't be able to do keyholding duties yet, but when you turn 18, we'll set you up for training so you can earn the keyholding pay enhancement.

Our Purpose

To inspire reading, learning, creativity, and play—making lives more fulfilled.

Our Values

We are Crafty, Caring, and Can-do.

We Listen. We Care

We conduct an annual anonymous colleague engagement survey to hear your feedback and suggestions to make The Works the best place you've ever worked. Your input helps guide us.

Promoting Diversity, Inclusion, and Applying Reasonable Adjustments

We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including underrepresented groups such as ethnic minorities and people with disabilities.