Retail Sales Assistant

Dreams Ltd; Wednesbury; On-site; GBP 30,000; Full time

Job summary

A leading bed retailer is seeking retail team members in Wednesbury to enhance customer experiences. In this role, you will provide exceptional service, help customers find the perfect products using innovative technology, and maintain store standards. Ideal candidates are engaging, communicative, and eager to learn, with a flexible approach to work. A competitive salary and benefits package are included.

Benefits

Competitive salary

Uncapped commission

Colleague discounts

Opportunity for buy-in schemes

Comprehensive training

Wellness hub access

Enhanced maternity & paternity pay

Qualifications

• Engaging and positive personality to bond with customers.
• Excellent communication skills for rapport-building.
• Ability to work towards KPIs and sales targets, no experience needed.

Responsibilities

• Provide exceptional customer service by understanding their needs.
• Assist customers by greeting them and understanding their preferences.
• Utilize Sleepmatch technology to help customers choose the right mattress.
• Maintain store appearance through cleaning and updating displays.

Skills

Engaging personality

Excellent communication skills

Motivation

Team collaboration

Eagerness to learn

Flexibility

Job description

Overview

About us: Dreams is the UK\'s most loved bed retailer and part of Tempur Sealy. We offer a supportive, fun environment with a focus on exceptional customer experiences. In your dream role, you\'ll receive a competitive package and opportunities to develop your career with Dreams.

In your dream role, you\'ll receive:

• Competitive salary: £30,000 achievable on target earnings
• Commission: An uncapped commission scheme with peak incentives
• Discounts: Colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping
• Buy-in schemes: Opportunity to buy extra holiday, private healthcare, or savings and loans
• Learning and development: Comprehensive induction with learning options on our Beducation platform and in-person training
• Wellbeing: Access to a wellness hub through Retail Trust, including 24-hour helpline, out-of-hours GP services and counselling
• New in 2024 - enhanced maternity & paternity pay

The job: Working as part of our Retail team in Wednesbury, Junction 9, you will be a vital part of the store\'s success. You will help ensure every store visit is exceptional for our customers by understanding their needs and advising them on high-value purchases.

Responsibilities

• Make customers feel at home through exceptional service by listening to needs, asking the right questions at the right time, and guiding them to the perfect fit
• Be on hand as customers browse in store, from greeting at the door to getting to know them and their sleep preferences
• Become a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress
• Help maintain the store\'s appearance, including general housekeeping, cleaning, and updating displays

Qualifications

• People-first: Engaging, positive personality with an ability to bond with customers
• Communicator: Excellent communication skills to build rapport with customers and colleagues
• Motivated: Ability to work towards KPIs and sales targets (no prior sales experience required)
• Team player: Contributes to an enjoyable, inclusive store environment
• Willing to learn: Curious and eager to learn to become an excellent Bed Expert
• Flexible: Available to work full-time (38.5 hours per week) across 7 days, including weekends and bank holidays; ability to earn more commission on busy days