Retail Sales Assistant

Travelex; Walsall; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading foreign exchange provider in Walsall seeks a Travel Service Partner to engage with customers and facilitate foreign exchange transactions. You will help customers with their travel needs and ensure compliance with all procedures. Strong customer service skills and attention to detail are essential. This role offers flexible hours and benefits including employee wellness programs and discounts.

Benefits

Employee wellness programmes

Flexible hours

25 days holiday plus bank holidays

Pension scheme

Opportunity for bonuses

Qualifications

• Strong customer service skills and the ability to build relationships.
• Ability to process foreign exchange transactions accurately.
• Understanding of legal and regulatory standards in financial transactions.

Responsibilities

• Nurture relationships with customers to understand their travel needs.
• Provide support and advice on foreign exchange products.
• Engage with customers to process transactions effectively.

Skills

Customer service orientation

Effective communication

Attention to detail

Financial transaction processing

Job description

Exchange your job for a new career with limitless destinations at Travelex. Travelex attributes its success and growth to its hard-working people. It's their desire to deliver exceptional results, service, and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel, and enjoys sharing your knowledge and experience with others, then we want you as our next Travel Service Partner (RSA).

As an integral part of the Tesco Team, you will be placed at the heart of a bustling Retail environment, supporting our retail customers with their Foreign Exchange options and ensuring that their travel experience starts off in the best way possible.

What will you be doing?

1. Nurturing and forming relationships with customers to gain a better understanding of their travel needs.
2. Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
3. Engaging with customers to process all foreign exchange transactions accurately and efficiently.
4. Delivering on key performance goals, both procedural, operational, and customer-focused.
5. Utilising your keen eye for detail to process daily online FX requests and deliveries.
6. Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.
7. Building strong communication skills, being a good listener, and understanding customer needs.
8. Having the drive and vision to succeed, making a positive impact, and caring about how you make people feel.

About Travelex

We are one of the market leading specialist providers of foreign exchange. Founded in 1976, over the past 45 years, we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognized brand in international money. Our mission is to simplify our customers' access to international money, however and whenever. Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Employee Benefits

• Employee wellness programmes offering guidance on physical, mental, and financial wellbeing.
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, opportunity to earn more days, and the option to sell days.
• Opportunity to earn a monthly bonus for hitting targets.
• Pension scheme with Scottish Widows.
• Insurance options such as Private Medical, Dental, and Critical Illness, plus discounted health tests.