Retail - Sales Assistant

LUSH; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

LUSH, une entreprise innovante dans les cosmétiques, recherche un Sales Assistant passionné pour rejoindre son équipe à Northampton. Le rôle implique d'accueillir les clients, de fournir des recommandations de produits et de participer à des événements en magasin. Offrant une formation et un soutien, ce poste est parfait pour ceux qui souhaitent créer des expériences mémorables et travailler dans un environnement dynamique et positif.

Qualifications

• Passion pour le service client et création d'expériences mémorables.
• Capacité à travailler en équipe et à maintenir un environnement positif.
• Excellentes compétences en communication pour interagir avec les clients et collègues.

Responsibilities

• Accueillir chaleureusement les clients et créer un environnement accueillant.
• Engager avec les clients, comprendre leurs besoins et offrir des recommandations personnalisées.
• Gérer les niveaux de stock efficacement et maintenir la propreté du magasin.

Skills

Service Client

Travail d'équipe

Communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Think you've got what it takes? Come in and have a chat with us!
We strongly encourage applicants to drop in and have a chat regarding the position, so that we can answer any further questions you might have. This drop-in chat is considered part of the application process and, as such, applicants are more likely to be considered for interview.

Applicants will be required to work a 45 minute shopfloor trial, either after the drop-in chat, or if you're pressed for time, you can return at some point during the drop-in period - please see the dates in the key information section below. Your trial shift cannot go ahead without proof of Right To Work documents, so please do make sure you bring them with you.

Key Information

Hours available:

8 hours per week - plus potential overtime, dependent on the needs of the business

Application Deadline:
Saturday 28th June, 2025

Drop-in/informal chats:
16th-22nd June, 27th-29th June, 1st-5th July - during shop opening hours

Trial shifts:
Either after your drop in chat, dependent on you having your Right to Work in the UK documents to hand, alternatively, schedule your Trial shift for another time during the drop-in period.

Interview Dates:
8th - 12th July



Start Date and Training:
Tuesday 22nd July and Tuesday 29th July - applicants must be available on both of these days.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.