Retail Sales Assistant

Dreams Ltd; North Shields; On-site; GBP 14,000 - 17,000; Part time

Job summary

A leading UK bed retailer is seeking a Bed Expert in North Shields to provide exceptional customer service and assist with high-value purchases. You will use advanced sleep technology to guide customers while maintaining an inviting store environment. Enthusiasm for learning and teamwork is essential. Competitive salary with commission opportunities offered.

Benefits

Amazing colleague discount

Private healthcare options

Learning and development programs

Wellbeing support services

Qualifications

• People-first attitude with a positive personality.
• Excellent communication skills to build rapport.
• Motivated to achieve sales targets.
• Team player who fosters an inclusive environment.
• Willingness to learn about products.
• Flexible schedule including weekends and holidays.

Responsibilities

• Provide exceptional customer service to enhance store experience.
• Assist customers in-store from greeting to product selection.
• Use sleep technology to recommend suitable products.
• Maintain store appearance and cleanliness.

Skills

Customer engagement

Excellent communication

Teamwork

Motivation towards sales targets

Willingness to learn

Job description

Overview

Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling. New in 2024 - enhanced maternity & paternity pay

The job

Working as part of our Retail team in Newcastle - North Shields for 25 hours a week, you will be a vital part of the store`s success. We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.

Responsibilities

• Making our customers feel at home through exceptional service. At Dreams, this means listening to customer`s needs and guiding them, asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

Person specification / Qualifications

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communications skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where each member of the team feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working 25 hours per week. Our stores are awake 7 days a week, so this role will involve working weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!

Why Dreams

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs. With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.

Salary & Benefits

• Competitive salary: £17,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.