Retail Sales Assistant

Dreams Ltd; Manchester; On-site; GBP 16,000 - 22,000; Part time

Job summary

An established industry player in the bedding sector is seeking enthusiastic individuals to join their retail team in Manchester. This role offers a unique opportunity to connect with customers, providing them with exceptional service and expert advice on high-value purchases. As a part of a fun and friendly environment, you will become a Sleepmatch Master, using innovative technology to help customers find their perfect mattress. With a focus on personal development and well-being, this role promises a rewarding experience for those passionate about creating a comfortable shopping experience. If you thrive in a customer-centric role and love making a difference, this could be the perfect fit for you.

Benefits

Competitive salary

Uncapped commission scheme

Colleague discounts

Buy-in schemes for extra holiday

Learning and development opportunities

Wellness hub access

Enhanced maternity & paternity pay

Qualifications

• Exceptional customer service skills to enhance store visits.
• Ability to understand customer needs and guide them effectively.

Responsibilities

• Provide exceptional service and assist customers in-store.
• Utilize Sleepmatch technology to recommend suitable mattresses.
• Maintain store appearance and cleanliness.

Skills

Customer Service

Sales Skills

Communication Skills

Tools

Sleepmatch Technology

Job description

About us:
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we’d like to make work a special place to be too. We’re the UK’s most loved bed retailer, so it’s important our people feel the love as well.
Together we’ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We’re owned by the world’s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that’s a lot of Zzzs.
With over 200 stores nationwide, you’ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you’re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.
Dreams. Love your job.

In your dream role, you’ll receive:

1. Competitive salary: £16,000 achievable on target earnings
2. Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
3. Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
4. Buy-in schemes: You’ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
5. Learning and development: Our comprehensive induction gives you the best possible start to your career with us. Whether it’s a bitesize course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
6. Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out of hours GP services and access to counselling.
7. New in 2024: enhanced maternity & paternity pay

The job:
Working as part of our Retail team in Manchester white city for 20 hours a week, you will be a vital part of the store’s success.
We want every store visit to be exceptional for our customers, so you’ll work closely with members of the public to understand their needs and advise them on high-value purchases.
Ready to skip the snooze button and get stuck in? Here’s a taste of what you’ll be doing day-to-day:

1. Making our customers feel at home through exceptional service. At Dreams, this means listening to customer’s needs and guiding them, asking the right questions at the right time to find the perfect fit.
2. Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
3. Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed buying process simple and you’ll love it!
4. Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.