Retail Sales Assistant

Travelex Foreign Coin Services Limited; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading foreign exchange service provider in Manchester seeks a Retail Sales Assistant to serve as a travel money advisor. This full-time role involves building customer relationships, promoting services, and processing transactions. The ideal candidate possesses excellent communication skills and a strong desire to ensure customer satisfaction. This hybrid position offers £13 per hour plus benefits including a pension scheme and wellness programs.

Benefits

Private Medical Insurance

Employee wellness programs

Employee discounts

Flexible hours

25 days holiday

Monthly bonus

Pension scheme

Qualifications

• Excellent communication skills — a natural talker and listener who understands people’s needs.
• Desire to succeed — motivated, caring about impact and customer experience.

Responsibilities

• Building relationships with customers to understand their travel needs.
• Becoming a trusted travel money advisor, promoting products and services.
• Processing foreign exchange transactions accurately and efficiently.
• Achieving performance goals related to procedures, operations, and customer service.
• Handling online FX requests and deliveries with attention to detail.
• Following legal, regulatory, and compliance standards.

Skills

Excellent communication skills

Customer service orientation

Motivation to succeed

Job description

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Retail Sales Assistant - Asda Travel Money Advisor (Manchester area)

Job Type: Permanent, Full-Time

Hours per week: [Specify hours]

Salary: £13 per hour + Monthly Bonus

Location: This role is a hybrid position within the Manchester area. You must hold a driving licence and have access to a car.

Working Patterns: Flexible shifts between Monday and Sunday.

Benefits:

• A wide range of insurances such as Private Medical, Dental, and Critical Illness. Includes discounted health checks, allergy tests, and other health services.
• Employee wellness programs covering physical, mental, and financial wellbeing.
• Employee discounts via Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata), bank holidays, and options to buy or sell holiday days.
• Monthly bonus for achieving targets.
• Pension scheme with Scottish Widows.

Join Travelex and explore limitless destinations.

Travelex values its hardworking staff, delivering exceptional service and positive customer experiences. If you care about providing excellent service, love to travel, and enjoy sharing your knowledge, we want you as our next Travel Service Partner (RSA).

As part of the Asda team, you'll support retail customers with foreign exchange, ensuring a smooth travel experience.

What will you be doing?

• Building relationships with customers to understand their travel needs.
• Becoming a trusted travel money advisor, promoting Travelex products and services.
• Processing foreign exchange transactions accurately and efficiently.
• Achieving performance goals related to procedures, operations, and customer service.
• Handling online FX requests and deliveries with attention to detail.
• Following legal, regulatory, and compliance standards.

What do I need to have?

• Excellent communication skills — a natural talker and listener who understands people’s needs.
• Desire to succeed — motivated, caring about impact and customer experience.

Please note, as part of onboarding, you will need to pass reference checks. Our dedicated team will support you through this process.

About Travelex

Founded in 1976, Travelex is a leading provider of foreign exchange services with a global presence. Our mission is to simplify access to international money for our customers.

Exciting? We think so! Start your journey with Travelex by clicking apply!

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.