Retail Sales Assistant

JR United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative company is seeking enthusiastic Retail Assistants to join their dynamic team in London. This role offers the chance to provide exceptional customer experiences while working with a friendly and motivated group. As part of a fast-growing startup, you will have the opportunity to make a real impact, engage with customers, and help them find the perfect eyewear solutions. With a focus on creativity and customer satisfaction, this position is perfect for those who thrive in a vibrant environment and are eager to contribute to a unique shopping experience. Join us and be part of a journey to revolutionize the eyewear industry!

Benefits

Free Spectacles and Sunglasses

Discounts for Family and Friends

22-day Holiday + Bank Holidays

Regular Company Socials and Events

Opportunity for Progression and Development

Qualifications

• Passionate about engaging with customers and providing exceptional service.
• Fluent in English with strong verbal and written communication skills.

Responsibilities

• Provide an amazing in-store customer experience and assist with product knowledge.
• Oversee order lifecycle and advocate for customer needs across departments.

Skills

Customer Engagement

Multitasking

Problem Solving

Communication Skills

Retail Experience

Job description

We are currently recruiting for full-time Retail Assistant roles in our new London stores. Whilst previous retail experience is required, comprehensive optical training will be provided for this position.

bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune.

At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, we are climate neutral certified, and we donate a pair to someone in need for every pair we sell.

We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple: 100% WOW.

If you have a cool personality and want to work with other awesome individuals for a great company, this is the job for you!

Key Responsibilities:

• Provide an amazing in-store customer experience
• Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames
• Carry out the dispensing following the optometrist’s recommendations
• Oversee the complete lifecycle of orders and provide consistent after-sale assistance
• Be the voice of the customer and advocate customer needs/issues cross-departmentally
• Be creative and constantly consider new ways to help us provide the best possible customer service
• Convert customers into bloobloom advocates

Who You Are:

• You’re a passionate people person and like engaging with customers
• You’re driven and self-motivated - you want to excel at what you do!
• You thrive in a multitasking environment and can organise your time efficiently
• You believe in understanding a customer’s pain, building value and solving problems
• You are a team player who works and engages with others to achieve results
• You are a strategic thinker and like to offer new ideas/solutions to improve things
• Relevant experience in retail
• Fluent English speaker with exceptional verbal, written and general communication skills
• Comfortable in a digital environment

What We Offer:

• Opportunity to join a fast-growing and ambitious startup
• Work with a friendly team of highly motivated individuals
• Exceptional scope for progression and development
• An environment where you are listened to and can actually have an impact
• Spacious and modern new stores, with excellent staff facilities
• Regular company socials and events
• Free spectacles and sunglasses for you, and discounts for family and friends
• 22-day Holiday + Bank Holidays
• Competitive salary depending upon experience