Retail Sales Assistant

The Works Stores Ltd; London; On-site; GBP 20,000 - 24,000; Part time

Job summary

Join a vibrant team as a Retail Sales Assistant, where your enthusiasm inspires creativity and learning. This role is not just about selling products; it's about igniting imaginations and helping customers discover their passions. You'll thrive in a supportive and inclusive environment, engaging with customers and contributing to a culture that values creativity and community. With exciting perks and opportunities for personal growth, this position offers a chance to make a real impact while enjoying a fulfilling career in retail.

Benefits

25% Colleague Discount

Access to exclusive online discounts

28 days holiday

Training and development opportunities

Early access to wages

Share Scheme

24/7 support for you and your family

Healthcare Cash Plan

Qualifications

• Positive attitude and passion for customer interaction.
• Ability to manage a fast-paced retail environment effectively.

Responsibilities

• Greet customers warmly and assist them in-store.
• Support store management with opening and closing duties.

Skills

Customer Service

Communication Skills

Resilience

Merchandising

Education

High School Diploma

Job description

Retail Sales Assistant

12 hour contract

Why The Works?

10th Best Big Company to Work For 2024 - 'Best Companies'

We don’t just sell products. We inspire reading, learning, creativity, and play.

You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory.

You never know who someone will become. With your passion and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories.

The unseen possibilities are limitless, and it all starts with you.

Our Perks Are 'The Works'

• 25% Colleague Discount! - Plus, exclusive Double Discount days!
• MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech, and more!
• Holiday – 28 days including bank holidays, or 33 days for Deputy and Store Managers.
• Can-Do Academy - Grow your skills and career with instant access to training and development in areas that interest you.
• Wagestream - Claim early access to 50% of your wages as you earn them!
• Share Scheme - Own a piece of The Works!
• 24/7 support for you and your family - Through our partnership with Retail Trust Charity.
• Healthcare Cash Plan – To support your healthcare costs.
• And loads more! – Long service awards, pension, life assurance, Cycle to Work scheme, and charity giving.

Become a Retail Sales Assistant

At The Works, this is more than a job—it's a mission to inspire people to read, learn, create, and play!

You’ll be the heart of our store, greeting customers warmly and helping them leave excited to explore their imaginations. Your enthusiasm will be contagious, encouraging customers to return for more inspiration and products.

Some colleagues are even BookTok influencers or Instagram creatives, sharing their latest stories with our products—super cool!

Our Culture

The Works is a supportive, friendly, and inclusive place to work. It's a second home where you can be your authentic self.

Our environment is energetic and dynamic, yet we share TV recommendations and favorite books. Even superheroes need downtime to fuel their imaginations!

We are one team. Everyone rolls up sleeves to support and inspire each other and our customers.

Skills / Behaviours That Will Set You Apart

• Genuine and authentic: Your positivity and passion shine through. Talking to people is your superpower, and helpful recommendations come naturally!
• Resilient champion: You handle a fast-paced retail environment with ease, managing busy days, deliveries, and customers effectively.
• Stock magician: You excel at sorting, pricing, and merchandising deliveries. Embrace the challenge!

Keyholder Responsibilities

If you’re over 18, you’ll join as a keyholder, supporting store management with opening, closing, and running the store when needed. Training will be provided, and additional pay applies when holding keys.

For those under 18, keyholding duties are not available yet, but training will be provided upon your 18th birthday to prepare you for this role.

Our Purpose

To inspire reading, learning, creativity, and play—making lives more fulfilled.

Our Values

We are Crafty, Caring, and Can-do.

We Listen. We Care

We conduct an annual anonymous colleague engagement survey to gather your feedback and improve our workplace. Your input helps us make The Works the best place to work!

Promoting Diversity, Inclusion, and Reasonable Adjustments

We foster an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including ethnic minorities, people with disabilities, carers, and LGBTQ+ community members. We support flexible working and reasonable adjustments for interviews and roles. Let us know if you need assistance, and we’ll be happy to help!