Retail Sales Assistant

Elemis; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

Elemis is seeking a Retail Sales Assistant to enhance the day-to-day operations at their Sephora location in Liverpool. This role focuses on driving sales of Elemis products, providing outstanding customer service, and maintaining high standards of cleanliness. Candidates should have a proven sales track record, a passion for skincare, and a commitment to sustainability. The position offers a competitive salary, generous staff discounts, and a range of employee benefits.

Benefits

Generous Staff Discount

Well-being Policies

Generous Holiday Allowance

Company Pension Scheme

Bonus/Commission Scheme

Healthcare Cash Plan

Employee Assistance Programme

Cycle to Work Scheme

Length of Service Awards

Qualifications

• Proven track record in sales and link selling.
• Previous experience with a premium skincare brand required.
• Knowledge of the Elemis Company philosophy.

Responsibilities

• Drive sales and exceed targets.
• Educate clients about the Elemis product range.
• Maintain a high standard of cleanliness and customer service.

Skills

Sales

Customer Service

Link Selling

Education

UK/European Education or Equivalent

Job description

Retail Sales Assistant

Department: Retail

Employment Type: Permanent - Full Time

Location: Sephora, Liverpool

Description

As our Retail Sales Assistant, you will assist in the day-to-day running of the Elemis Account by driving the sales of Elemis products. Your passion for Elemis and providing exceptional product knowledge to ensure strong sales KPIS are essential in this role.

As a retail expert, you will ensure link selling and eventing is key to your remit reporting into the Retail Development Consultant.

Your organisation and attention to detail will ensure that the Company standards are always maintained, through the delivery of an exceptional Elemis journey for each client.

Contract Type: Permanent
Weekly Hours:37.5 hours across 5 days - flexibility required

What Will You Do?

• To pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• To raise awareness of the Elemis brand and educate clients in the product and range.
• To participate fully in promotional / PR activity and ensure the success of the promotion and/or event.
• Ensure products prescribed are appropriate to clients' needs and take into account medical contraindications.
• To assist the Account Management Team in accurately recording sales figures and stock levels to meet and exceed KPI’s as agreed by the business.
• To maintain the Elemis counter to the highest standards of cleanliness, hygiene and presentation.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly and consult the Account Management Team in all cases.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

Sustainability Responsibility

• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
• To be mindful of Elemis’ sustainability pledge when ordering Testers and Professional grade Products.
• To be mindful of Elemis’ sustainability pledge when planning and executing Promotional activities, reducing waste wherever possible.
• To carry out other duties as so requested by management at time to time.

The Perfect Candidate:

• Proven track record in sales and link selling
• Good level and standard of UK/European education or equivalent
• Proven sales record
• Passionate in achieving results in a target driven environment.
• Previous experience working with a premium skincare brand with color
• Elemis treatment and product knowledge*
• Knowledge of the Elemis Company philosophy*

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type