Retail Sales Assistant

Travelex; Gateshead; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Advisor at a leading foreign exchange provider. In this part-time role, you will engage with customers, helping them with their travel money needs while providing exceptional service. With flexible shifts and a supportive team environment, this position offers a unique opportunity to make a positive impact on customer experiences. Enjoy a comprehensive benefits package, including employee wellness programs and a pension scheme. If you're passionate about service and eager to learn, we invite you to start your journey with us today!

Benefits

Discounted insurance (Medical, Dental)

Employee wellness programs

Employee discounts

Flexible hours

Pro-rata 25 days holiday

Monthly bonus potential

Pension scheme

Qualifications

• Strong numerical skills for cash handling and currency conversion.
• Ability to engage customers with effective communication.

Responsibilities

• Build relationships with customers to understand their travel needs.
• Process foreign exchange transactions accurately and efficiently.

Skills

Numerical proficiency

Excellent communication skills

Customer service orientation

Job description

Customer Service Advisor - Asda Travel Money, Gateshead - Part Time

Job Type: Fixed Term Contract Maternity Cover 12 months

Hours per week: 16 hrs

Salary: £13/hour + On Target Earnings up to 7.5% of base salary

Working Patterns: Flexible shifts between Monday to Sunday, with monthly or weekly Rota.

Benefits:

• A comprehensive voluntary benefits package, including discounted insurance such as Private Medical, Dental, Critical Illness, and health tests.
• Employee wellness programmes on physical, mental, and financial wellbeing.
• Employee discounts through Bravo Benefit.
• Flexible hours, shift patterns, and overtime opportunities.
• Pro-rata 25 days holiday, bank holidays, and options to sell days.
• Monthly bonus potential for meeting targets.
• Pension scheme with Scottish Widows.

Join Our Team

Travelex values its dedicated staff who deliver exceptional service and positive customer experiences. If you are passionate about service, love to travel, and want to share your knowledge, we invite you to become our next Travel Service Partner (CSR).

As part of the ASDA Travel Money Team, you'll support customers with their Travel Money needs, providing great rates and a seamless experience both in-store and online.

What will you be doing?

• Building relationships with customers to understand their travel and currency needs and tailoring their experience.
• Acting as a travel money ambassador, advising on Travelex products and services.
• Processing foreign exchange transactions accurately and efficiently.
• Meeting procedural, operational, and customer service goals.
• Handling online FX requests and deliveries with attention to detail.
• Adhering to legal, regulatory, and compliance standards.

What do I need to have?

• Numerical proficiency for handling cash and currency conversions.
• Excellent communication skills to engage and listen to customers effectively.
• Drive to succeed, with a passion for making a positive impact and caring about customer experience.

Interview Process:

1. Application review and initial screening call.
2. Online interview with a numerical and accuracy test.
3. Visit to the bureau to meet the team and see the environment.
4. Job offer following a successful visit; feedback provided if unsuccessful.

About Travelex

Founded in 1976, Travelex is a leading provider of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify access to international money, anytime and anywhere.

Start your journey with us by applying today!

We are an equal opportunity employer and value diversity, welcoming applications from all backgrounds without discrimination.