RETAIL - Sales Assistant

Lush Limited; Coventry; On-site; Part time

Job summary

Join a leading company as a Sales Assistant in Coventry. Engage customers, provide excellent service, and help host fun events. Enjoy a competitive hourly rate, including benefits like 50% product discounts and flexible working. Training and development opportunities included.

Benefits

Holiday allowance

50% discount on Lush products and spa treatments

Profit-based bonus

Complimentary spa treatment*

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Flexible working

Responsibilities

• Hosting parties and engaging customers to understand their needs.
• Delivering exceptional customer service through product knowledge.
• Maintaining a clean and visually appealing shop floor.

Skills

Customer Experience

Teamwork

Communication

Job description

Sales Assistant

Application Deadline: 15 June 2025

Department: Retail

Employment Type: Permanent - Part Time

Location: Coventry

Compensation: £12.60 / hour

Description

Do you like to party and is passion your middle name?! Then you might be the perfect candidate to join our team at Lush Coventry!
We are famous for our fantastic parties here at Lush Coventry so we are looking for new party hosts who bring fun, energy and passion to our party experience!

Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

This role is very hands on and interactive with both our team and customers. We love showcasing our products and having people experience how our products would work for them. So get ready to get hands on and show us what you can bring to our team!

Key Information

Hours available: 2 x 12 Hour Contracts (ideally 3 x 4 hour shifts a week)

Application Deadline: Sunday 15th June 2025

Group Interview Date: Wednesday 18th June 6PM

Trial Shifts and 1-1 Interviews: On one of the following dates- 27th, 28th and 29th June

Start Date: 1st July 2025

Training: 3 x Sessions across W/C 30th June 2025 ( Wednesday 2nd July, Friday 4th July and Saturday 5th July 2025- Times TBC)

Key Responsibilities

• Hosting parties
• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work*
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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