Retail Sales Assistant

Nestlé SA; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading global food and beverage company is seeking a Sales Assistant for their Nespresso boutique in Stratford. The role involves delivering exceptional customer service, acting as a brand ambassador, and supporting customers in finding their ideal coffee. Candidates should possess strong interpersonal skills and experience in retail, ideally from a luxury background. This part-time position offers competitive pay and an attractive benefits package.

Benefits

Up to 10% bonus

25 days holiday

Competitive pension

Qualifications

• Proven experience in retail, ideally in a luxury background.
• Ability to build strong relationships with customers.
• Passion for delivering exceptional service.

Responsibilities

• Ensure a premium customer experience through exceptional customer service.
• Welcome customers and adapt to their needs.
• Act as a brand ambassador for Nespresso.

Skills

Customer service

Strong communication skills

Interpersonal skills

Job description

£13.85 per hour + Potential Bonus + Excellent Benefits + Development Pathway

This is a part-time (24 hours / 3 days a week) permanent opportunity, but we are always open to discussing individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like.

Position Summary

We’re looking for a dedicated and driven Sales Assistant to join our Nespresso boutique in Stratford. If you can demonstrate a strong understanding of the retail and competitive environment in which the Nespresso business operates, you could contribute to the growing success of the brand.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering.

A day in the life of Boutique Sales Assistant

• Ensuring a premium customer experience through exceptional customer service and excellent delivery of all elements of boutique performance.
• Welcoming customers to the boutique and adapting to meet their needs.
• Being a proud and passionate brand ambassador of Nespresso.

Take responsibility, show motivation and in return you can expect great opportunities.

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you’ll have the passion and panache to provide exactly that. You’ll support customers in finding their perfect cup of coffee and be on hand to deliver service-oriented sales, promoting our unique brand experience.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilizing strong communication and interpersonal skills, as well as being able to demonstrate:

• Ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.
• Experience within the retail sector, ideally from a luxury background but we are happy to consider those from a different industry who have the required skill-set.

Your Development – Grow with Nespresso!

Your learning and progression are hugely important to us here at Nespresso and you can really own this through our development pathway. Your first year will include structured training opportunities, where each milestone is recognized with a monetary reward. You’ll develop knowledge and skills around:

• Our brand, company, and people
• Sustainability
• Operations

As part of Nestlé SA, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

At Nestlé, our values are rooted in respect – for our employees, our customers, and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all.