Retail Sales Advisor - Swatch Manchester Trafford Centre (PT 30 Hours Per Week)

The SWATCH Group; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading watch retailer in Manchester is looking for a Sales Associate. Your role will involve greeting and serving customers, handling cash securely, and ensuring a memorable shopping experience. Strong communication skills and product knowledge will be essential. Join a dynamic team where customer satisfaction is the priority.

Qualifications

• Friendly and approachable demeanor to serve customers.
• Ability to understand and relay product features.
• Attentive and responsible handling of cash and transactions.

Responsibilities

• Greet and serve all customers, ensuring a memorable experience.
• Control shrinkage and ensure correct store operations.
• Handle cash transactions securely and responsibly.

Skills

Customer service

Product knowledge

Communication skills

Job description

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
• Be familiar with international customers customs and culture.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.