Retail Sales Advisor - Selfridges Oxford Street - Longines and Tissot

The SWATCH Group; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury watch retailer in Oxford seeks a dedicated sales advisor with a passion for watches. Responsibilities include providing exceptional customer service, maintaining product knowledge, and assisting with sales transactions. Ideal candidates will have retail experience and an accommodating attitude towards shifts. This role is crucial for enhancing the customer experience in a premium environment.

Qualifications

• Experience with luxury watches or jewellery preferred.
• Accommodating to shifts and longer trading hours.
• Ability to deal with international customers.

Responsibilities

• Greet and serve all customers providing a friendly service.
• Ensure familiarity with the product range.
• Deliver exceptional customer service to every customer.

Skills

Experience in the Retail Industry at a sales advisor level

Positive and outgoing outlook

Natural passion for watches and customer service

Communication in Mandarin or other languages

Job description

Job description

Essential

• Experience in the Retail Industry at a sales advisor level.
• Preferably from a watch/jewellery, or retail back ground.
• Must have a positive and outgoing outlook
• Must enjoy their work and have a natural passion for watches and customer service

Preferred

• Have experience with luxury watches or jewellery.
• Be accommodating to shifts, longer trading hours and staying late for events etc.
• Have experience dealing with international customers.
• Ability to communicate in other languages for example, Mandarin.

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.