Retail Sales Advisor - Part time - 20 hours, 3 months FTC - Cheshire Oaks

The SWATCH Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the watch industry seeks a Sales Associate for their London boutique. The ideal candidate will deliver outstanding customer service, maintain store standards, and possess excellent product knowledge. Responsibilities include assisting customers, managing transactions, and contributing to sales targets in a vibrant retail environment.

Qualifications

• Friendly and proactive approach to engaging with customers.
• Strong product knowledge and ability to convey information.
• Attentiveness to security and cash handling procedures.

Responsibilities

• Greet customers and provide exceptional service.
• Handle cash and payment transactions securely.
• Assist in visual merchandising and upkeep of store standards.

Skills

Customer Service

Communication

Teamwork

Attention to Detail

Job description

Job description

Key Tasks:

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.