Retail Sales Advisor Blancpain - Arabic speaker

The SWATCH Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury brand seeks a Brand Ambassador in London to deliver exceptional client experiences in their boutique. This role focuses on sales and customer service while building long-term relationships with clients. Successful candidates will demonstrate strong sales techniques and knowledge of the luxury watch industry.

Qualifications

• Experience in luxury retail and sales.
• Ability to provide excellent client experiences.
• Knowledge of watchmaking is a plus.

Responsibilities

• Provide excellent client experiences and follow-up.
• Support sales staff and prepare invoices.
• Maintain boutique operations and product displays.

Skills

Customer service

Sales technique

Watchmaking savoir-faire

Job description

Job description

Main Function

The Brand Ambassador provides exceptional experiences for all visitors to the boutique in order to build long-term relationships and achieve sales targets. Working together with colleagues, the Boutique Manager and the Blancpain management team, the Brand Ambassador helps ensure that every client experiences the high level of service worthy of a Blancpain timepiece.

Key Responsibilities

• Sales and Business Development
  • Provide excellent client experience and timely, pertinent follow-up for both prospective clients and owners (Customer service)
  • Propose clients for, and participate in, local activation events in line with the Brand Universe
  • Support colleagues in their sales by helping to prepare invoices, gifts, packaging
  • Ensure requests and enquiries (online, email, phone) are followed up in a timely manner
• Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
• Follow-up with customer repairs liaising with customer care in Southampton and Swiss headquarters.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Placing orders for Blancpain accessories, ensuring stock is upto date and available.
• Boutique Operations
  • Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.
  • Understand and respect all operating and security guidelines
  • Follow the security and proper maintenance of stock timepieces