Retail Sales Advisor 40 Hours- Cardiff St David's Centre. New Store

SWATCH GROUP; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading watch brand is seeking enthusiastic Retail Sales Advisors for a new store in Cardiff. You will be responsible for providing exceptional customer service, leading the team, and ensuring store performance. Strong passion for retail, excellent communication skills, and the ability to motivate a team are essential. Join us and make an impact from day one!

Qualifications

• Passionate about leading and motivating a team.
• Driven to improve conversion and meet KPIs.
• Enjoy developing team members and providing constructive feedback.

Responsibilities

• Greet and serve all customers, providing fast and friendly service.
• Ensure familiarity with the product range.
• Assist in controlling shrinkage and follow store policies.

Skills

Customer service

Sales techniques

Team leadership

Product knowledge

Communication skills

Job description

The company

The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.

Job description

Exciting Opportunity Alert! We have recently opened a store in the heart of Cardiff, and we're seeking enthusiastic Retail Sales Advisors to join our team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff!

Profile

Sales

• Greet and serve all customers, providing fast and friendly service.
• Ensure familiarity with the product range, past and present, to provide detailed information to customers.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information regarding guaranteed and after-sales service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practices and provide on-the-spot feedback.

Security

• Assist in controlling shrinkage through attentive shop floor actions, merchandise handling, accident prevention, and careful till operation.
• Maintain awareness of products and security hot spots.
• Follow company policies for opening and closing the store.
• Handle all transactions responsibly and securely.

Reporting

• Accurate reporting of administration and stock control.
• Collate sales figures.
• Communicate issues to the Store Manager and/or Assistant Manager.
• Keep the store clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak times.

Communication

• Adhere to company policies and regulations.
• Attend and lead briefing sessions as directed.
• Communicate confidently within the store and with wider Swatch Group teams.
• Present and conduct oneself professionally with customers and colleagues.
• Be aware of international customer customs and cultures.

Product Knowledge

• Attend regular training programs.
• Confidently deliver product knowledge and train colleagues on new collections.
• Take responsibility for understanding all new products and applying training.
• Provide good product knowledge to customers.

Other

• Undertake duties as assigned by your line manager.
• Be prepared to act in a more senior capacity when needed.
• Assist in leading and inspiring colleagues.
• Ensure service standards align with training and Swatch guidelines.

Professional requirements

Essential

• Passionate about leading, motivating, and engaging a team.
• Driven to improve conversion and meet KPIs.
• Enjoy developing team members and providing constructive feedback.
• Committed to delivering the highest level of customer experience.
• Supportive of store management with initiative and ideas for improvements.

Preferred

• Experience in retail and/or fashion accessories.
• Experience dealing with international customers.
• Ability to communicate in multiple languages.
• Previous supervisory experience.

Contact

Kevin Charles