Retail Sales Advisor

ScS; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking retail team as a Retail Sales Advisor in Norwich, where your passion for customer service will shine. In this engaging role, you'll welcome customers, assist them in finding their ideal furniture, and ensure a 5-star shopping experience. With a competitive salary and the potential to earn up to £30,000 through commission, you’ll also enjoy fantastic perks like generous holidays, career progression opportunities, and various employee benefits. If you have the energy, motivation, and a knack for making customers smile, this is the perfect opportunity for you!

Benefits

33 days holiday including bank holidays

Employee benefits platform

Colleague discount

Career progression opportunities

Enhanced maternity, paternity, and adoption leave

Employee Assistance Programme

Health plans via Medicash

24/7 Virtual GP service

Pension scheme

Cycle to Work scheme

Qualifications

• Sales-driven with a focus on delivering a 5-star customer experience.
• Experience in a customer-facing role is beneficial.

Responsibilities

• Welcoming customers and helping them find the perfect furniture.
• Completing customer orders and processing finance applications.
• Maintaining the showroom’s appearance and ensuring a safe environment.

Skills

Sales experience

Customer service

Relationship building

Teamwork

Flexibility

Job description

Department: Retail

Location: Norwich

Compensation: £20,267 - £30,000 / year

Description

What’s the opportunity?

As part of the Retail team, you’ll be based within our store in Norwich, Sprowston retail park, welcoming customers and discussing our furniture offerings.

As a Retail Sales Advisor, you can earn up to £30,000 with commission.

What does the role involve?

• Welcoming customers and helping them find the perfect furniture for their homes
• Completing customer orders and processing finance applications accurately
• Achieving personal sales targets and KPIs
• Delivering a 5-star customer experience within the team
• Maintaining the showroom’s appearance through housekeeping, cleaning, and furniture arrangement
• Ensuring the showroom is a welcoming, safe environment
• Developing knowledge of all products and services
• Performing additional duties as required

What’s in it for you?

• Basic salary between £20,267 - £23,795 with an OTE of £30K
• Average earnings of £800 - £1200 per month on top of salary, with no earning cap
• Guaranteed £400 commission per month for the first three months
• Competitions and incentives, including holidays to Miami, Bahamas, New York, Dubai, and Italy
• 33 days holiday including bank holidays
• Access to employee benefits platform with discounts and cashback offers
• Colleague discount
• Opportunities for career progression
• Long service awards
• Enhanced maternity, paternity, and adoption leave
• Employee Assistance Programme for support and advice
• Health plans via Medicash
• 24/7 Virtual GP service
• Salary finance scheme
• Pension scheme
• Death in Service and Life Assurance
• Cycle to Work scheme
• Refer a friend scheme

Who are we looking for?

The key qualities include a knack for making customers smile, confidence in a team environment, energy, and motivation. Sales experience is beneficial but not essential; personality and willingness to learn are equally important.

Desired qualities:

• Sales-driven with a focus on delivering a 5-star customer experience
• Experience in a customer-facing role
• Excellent relationship-building skills
• Team player
• Flexible to work shifts
• Strong work ethic, resilience, self-motivated, and proactive