Retail Sales Advisor

Nisbets; London; On-site; Part time

Job summary

Nisbets is seeking a Retail Sales Advisor in London, offering a competitive hourly rate with extensive training and career development opportunities. Key responsibilities include providing exceptional customer service, achieving sales targets, and ensuring a well-presented store environment. This part-time role also features performance-related bonuses and employee discounts.

Benefits

Performance-related bonus

20 days holiday plus an attendance bonus

Employee Assistance Program

Access to hundreds of high street discounts

Staff discount up to 60% on own-brand products

Qualifications

• Passionate and driven individual.
• Ability to meet sales targets and KPIs.
• Experience in retail sales desired.

Responsibilities

• Deliver first-class customer service and meet sales targets.
• Maintain cleanliness and visual merchandising standards.
• Perform general shop floor duties, including stock replenishment.

Skills

Customer Service

Sales Performance

Communication

Teamwork

Job description

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Retail Sales Advisor

Would you like to work for a business with over 40 years of trading experience that has become a global success story? We truly look after our colleagues’ future careers and actively encourage internal promotions; last year, 1 in 5 of our roles were filled through internal promotions.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and meet key performance indicators, while delivering first-class customer service. Maintain a well-presented, commercial environment in line with company policies, creating a safe place for all store visitors. If you are interested in the Retail Sales Advisor role, consider applying — we’d love to hear from you.

We are looking for a Retail Sales Advisor for 16 hours a week, across 5 days. Some weekend and bank holiday work will be required.

What will I be doing as a Retail Sales Advisor?

• Delivering first-class customer service in line with Nisbets expectations, ensuring all customer needs are met and encouraging repeat visits.
• Taking ownership of contributing to store sales targets and KPIs, including Revenue, Margin, Conversion, Footfall, Quotes, and ATV to maximize profitability.
• Contributing to the store outreach plan using local knowledge, which may include outbound sales calls, visiting customers, and participating in store meetings and events.
• Performing general shop floor duties, including stock replenishment and processing deliveries.
• Ensuring visual merchandising standards are met to drive customer engagement and repeat business by maximizing Store KPIs.
• Accurately completing stock audits as guided by management.
• Processing customer payments in accordance with policy.
• Reading, understanding, and adhering to all retail policies communicated by your line manager.
• Maintaining high standards of cleanliness in all areas of the store to create a healthy environment for customers and colleagues.
• Treating all visitors with respect and consideration, using provided training to handle difficult situations positively.
• Adhering to Health and Safety guidelines to ensure a safe environment for everyone.
• Proactively asking questions to ensure understanding of all working practices and procedures.

What can I expect working as a Retail Sales Advisor at Nisbets?

• Competitive hourly rate of £12.63 and a benefits package.
• Performance-related bonus paid quarterly, pro-rated for part-time staff.
• 20 days holiday plus an attendance bonus, which can add up to 4 extra days or a cash payment.
• Christmas gift payment.
• Ongoing training and support, both in-store and via our learning management platform.
• Excellent opportunities for career development within retail or the wider business.
• Access to hundreds of high street discounts.
• Staff discount applicable to all products, up to 60% on own-brand products.
• Employee Assistance Program with 24-hour counseling access.