Retail Sales Advisor

Nisbets; Leicester; On-site; GBP 1,000; Part time

Job summary

Nisbets is seeking a passionate Retail Sales Advisor for a 12-month fixed-term contract, working 30 hours per week. The role involves delivering exceptional customer service, achieving sales targets, and maintaining store standards. Join a company with a commitment to career development and a comprehensive benefits package, including competitive pay and employee discounts.

Benefits

Competitive hourly rate

Performance-related bonus

20 days holiday plus attendance bonus

Christmas Gift Payment

Ongoing training and support

High street discounts

Staff discount up to 60% off

24-hour counselling services

Qualifications

• Passion for providing excellent customer service.
• Ability to achieve sales targets.
• Capacity to maintain store cleanliness and order.

Responsibilities

• Deliver first-class customer service.
• Contribute to store sales targets and KPIs.
• Perform general shop floor duties.

Skills

Customer Service

Sales Performance

Team Collaboration

Job description

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Retail Sales Advisor

Would you like to work for a business with over 40 years of trading experience that has become a global success story? We really look after our colleagues’ future careers and actively encourage internal promotions; last year, 1 in 5 of our roles were filled through internal promotion.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and meet key performance indicators, while delivering first-class customer service. Maintain a well-presented, commercial environment in line with company policies, creating a safe space for all store visitors. If you are interested in a role as a Retail Sales Advisor, consider applying — we’d love to hear from you.

We are looking for a Retail Sales Advisor for 30 hours a week, across 5 days. This role is a 12-month fixed-term contract.

What will I be doing as a Retail Sales Advisor?

1. Deliver first-class customer service in line with Nisbets expectations, ensuring all customer needs are met and encouraging repeat visits.
2. Take ownership of contributing to store sales targets and KPIs, including Revenue, Margin, Conversion, Footfall, Quotes, and ATV to maximize profitability.
3. Contribute to the store outreach plan using your local knowledge, which may include outbound sales calls, visiting customers, and participating in meetings and events in store.
4. Perform general shop floor duties, including stock replenishment and processing deliveries.
5. Ensure Visual Merchandising standards are met to drive customer engagement and repeat business by maximizing Store KPIs.
6. Accurately complete stock auditing tasks as guided by managers.
7. Process customer payments while adhering to policies.
8. Read, understand, and adhere to all retail policies communicated by your line manager.
9. Maintain high standards of cleanliness in the shop floor, back areas, windows, and fitting rooms to create a healthy environment for customers and colleagues.
10. Treat all visitors with respect and consideration, using provided training to handle difficult situations positively.
11. Follow Health and Safety guidelines to ensure a safe environment for all visitors.
12. Ask questions proactively to ensure understanding of all working practices and procedures.

What can I expect working as a Retail Sales Advisor at Nisbets?

• Competitive hourly rate of £11.70 and a comprehensive benefits package.
• Performance-related bonus paid quarterly, pro-rated for part-time roles.
• 20 days of holiday plus an attendance bonus, which can add up to 4 extra days or a cash payment.
• Christmas Gift Payment.
• Ongoing training and support, both in store and via our learning management platform.
• Excellent opportunities for career development within retail or the wider business.
• Access to hundreds of high street discounts.
• Staff discount on all products, with up to 60% off own-brand items.
• Employee Assistance Program providing 24-hour counselling services.